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Thread: Possible Trojan

  1. #11
    Security Expert Juliet's Avatar
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    Not sure how she got all these
    Sometimes we never know.

    How is the computer now?
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  2. #12
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    The computer seems much better now although I am a little concerned if everything is gone considering what was on here.

    Thank you! Are they any more scans we should run?

    I know she likes to play internet based games like Roblox. Maybe that is one culprit...

  3. #13
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    Sorry - I was closing various windows and it looks like i forgot to click the Quarantine selected in the Emsisoft program. I just did it.

  4. #14
    Security Expert Juliet's Avatar
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    Quote Originally Posted by felhet View Post
    The computer seems much better now although I am a little concerned if everything is gone considering what was on here.

    Thank you! Are they any more scans we should run?

    I know she likes to play internet based games like Roblox. Maybe that is one culprit...
    First, I'm glad to help and it's good to hear it's running better.

    I really don't think theres an issue with infection now if anything it would be a remnant that can't do as originally designed since we've taken probably all the code out. And if something bad was still lingering, you would know it.

    You can take precautions in changing passwords from a known clean computer and things of that nature.

    What gets me, this computer has a well known antivirus security package. How did all this garbage get in there?
    Was it turned off or disabled?

    If you would like to experiment around with a few other options I'll list some other choices.

    Note: The programs listed below are all free to use or they have some sort of trial. Some of them have a paid version that provides more features, while a lot of other good programs only have a paid version but aren't listed there (such as Kaspersky and ESET Antivirus products).

    Anti-Virus


    Anti-Malware
    • Malwarebytes - Has both a free and paid version. The Premium version of Malwarebytes also offers Exploit and Ransomware protection, for a complete package of: Malware, Web, Exploit and Ransomware protection
    • HitmanPro 3 - Free 30 day trial
    • Zemana AntiMalware - Free 30 day trial


    Firewall
    Starting in Windows Vista, the Windows Firewall greatly improved and will satisfy the needs of most users. If you do not have an Internet Suite Antivirus program (which includes a firewall) and you want to use a 3rd party firewall, you can consider the options below.
    • GlassWire - Has both a free and paid version (with different packages)
    • Windows Firewall Control - Gives you more control over your Windows Firewall
    • TinyWall - Lightweight firewall implementing the Windows Firewall and giving you more control over it


    Anti-Exploit/Anti-Ransomware

    created by Aura
    ~~~~~~~~~~~~~~~~~~~~~~~~~`

    Ready to remove tools and quarantine folders?
    Windows Insider MVP Consumer Security 2009 - 2017
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  5. #15
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    Yeah - not sure. Maybe it was disabled...


    Sounds good - let me know what you want to do next. Thank you!

  6. #16
    Security Expert Juliet's Avatar
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    • Please download DelFix or from Here and save the file to your Desktop.
    • Double-click DelFix.exe to run the programme.
    • Place a checkmark next to the following items:
    • Activate UAC
    • Remove disinfection tools
    • Click the Run button.
    • -- This will remove the specialized tools we used to disinfect your system.
      Any leftover logs, files, folders or tools remaining on your Desktop which were not removed can be deleted manually (right-click the file + delete
      ).

    *********

    Safe Surfing
    Windows Insider MVP Consumer Security 2009 - 2017
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  7. #17
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    Done.

    Thank you.

    I downloaded the Avast tool. I have used it in the past. I think I will try that for a bit.

  8. #18
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    Good deal, safe surfing
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  9. #19
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    Glad we could help.
    Since this issue appears resolved ... this Topic is closed.
    Windows Insider MVP Consumer Security 2009 - 2017
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