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Thread: Changing password

  1. #1
    Junior Member
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    May 2016
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    Default Changing password

    I have tried to change my password by re-registering.

    When I opted to retain my existing user name I was given the option to enter my email address.

    Got a message that password-change info would be sent by email.

    No email arrived, despite trying several times on several days.

  2. #2
    Spybot Advisor Team Zenobia's Avatar
    Join Date
    Oct 2005
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    5,159

    Default

    Not sure if this is useful to you, but there is a lost password section in the FAQ.
    https://forums.spybot.info/faq.php?f...lost_passwords
    It says to check your spam filters and folder if you do not receive the email.

  3. #3
    Member of Team Spybot tashi's Avatar
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    Default

    Thank you Zenobia,

    Quote Originally Posted by CRAGUSBE View Post
    I have tried to change my password by re-registering.

    When I opted to retain my existing user name I was given the option to enter my email address.
    Hello CRAGUSBE,

    One cannot re-register to change the password on an existing account, the system will throw errors.

    Please do as Zenobia suggested, click on the 'Forgotten Your Password' link and follow the instructions there.

    Best regards, tashi
    Microsoft MVP Reconnect 2018-
    Windows Insider MVP 2016-2018
    Microsoft Consumer Security MVP 2006-2016

  4. #4
    Junior Member
    Join Date
    May 2016
    Posts
    14

    Default Changing password

    Quote Originally Posted by tashi View Post
    Thank you Zenobia,



    Hello CRAGUSBE,

    One cannot re-register to change the password on an existing account, the system will throw errors.

    Please do as Zenobia suggested, click on the 'Forgotten Your Password' link and follow the instructions there.

    Best regards, tashi
    Thank you very much for putting me on the right path.

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