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Thread: Scan progress stalls on Win32.Downloader.dequ

  1. #1
    Junior Member
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    Aug 2018
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    Default Scan progress stalls on Win32.Downloader.dequ

    I updated to the latest version (2.7) after deleting my older Spybot version (2.4 I think) because after installing 2.7 the program reported a missing file and said to delete the older version using Windows program manager deletion method. I deleted the older version and downloaded and installed 2.7. Even then 2.7 reported that the file SDWSCSvc.exe was missing. I was able to get the program to run successfully after manually downloading and installing SDWSCSvc.exe from the Spotbot manual download section. I next downloaded all the latest signatures.

    The Spybot start center reported my system had never been scanned, which is course true because this was a completely new installation (not a program update). I started a new scan. At about 7 minutes the program progress stalled while scanning Win32.Downloader.dequ. I let the program continue to try, but I shut it down at the 39 minute mark.

    How do get the program to finish its initial scan/get past Win32.Downloader.dequ.

    Thanks.

  2. #2
    Spybot Advisor Team Zenobia's Avatar
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    Oct 2005
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    5,484

    Default

    Two other people posted and said their scan stopped when Spybot was scanning for Win32.Downloader.dequ a couple months ago:
    https://forums.spybot.info/showthrea...-when-scanning

    You could try excluding Win32.Downloader.dequ from the Spybot scan temporarily, and see if the scan will progress past it:
    https://www.safer-networking.org/faq...-the-search-2/
    If that doesn't work, please post back.

  3. #3
    Junior Member
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    Aug 2018
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    Default Same problem

    I have exactly the same problem with Spybot 2.7 Home Edition. Excluding Win32.Downloader.dequ from the scan does not solve the problem, because the scan does not exclude it.

  4. #4
    Member of Team Spybot tashi's Avatar
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    Oct 2005
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    USA
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    30,956

    Default

    Hello,

    The support team will be notified about this thread.

    Best regards.
    Microsoft MVP Reconnect 2018-
    Windows Insider MVP 2016-2018
    Microsoft Consumer Security MVP 2006-2016

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