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  1. #1
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    Question Upgrade Problem

    Hi.... I have paid for an up grade to get virus protection but cannot get to the page to enter the code given. I am running the free version. Help!

  2. #2
    Member of Team Spybot tashi's Avatar
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    Hello Marty Wild,

    Quote Originally Posted by PepiMK View Post
    If you run the update and let it download all available updates first, the option to enter the license will appear. Might require a restart unless you close Start Center while updating. Simply click on the "Free Edition" in Start Center, and the opening license dialog will have the button to enter the license key.

    You can also use
    https://www.safer-networking.org/lost-license/
    To retrieve your key if it has gone missing along with the license installer.
    https://forums.spybot.info/showthrea...l=1#post482303

    Best regards,
    tashi
    Microsoft MVP Reconnect 2018-
    Windows Insider MVP 2016-2018
    Microsoft Consumer Security MVP 2006-2016

  3. #3
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    Default Re: Upgrade Problem

    Quote Originally Posted by tashi View Post
    Hello Marty Wild,



    https://forums.spybot.info/showthrea...l=1#post482303

    Best regards,
    tashi

    updated.jpgstill nothing.jpg

    Yeah, where exactly though. Because I've uninstalled, reinstalled, and updated, and still no option to change from free version.

    Am I just an idiot? Or what did I do wrong here. Feel like simply upgrading a program should be a bit more intuitive than this.

  4. #4
    Member of Team Spybot tashi's Avatar
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    Hello Marty Wild, JackKev,

    Updates & Licenses


    Open the Start Center and click Show details in the lower right corner.
    Click the Free Edition (or whatever your current Edition is) text below the logo to open the license overview window.
    In the license overview window, open the Your License tab and click the Enter a new License Key button.
    If you do not see the Enter a new License Key button, you must download and install the latest Spybot updates.
    See Why Cant I See the “Enter a new License Key” Button?
    Enter the license key you received (it can be found either on the Purchase Confirmation page, your Purchase Receipt email, and your invoice PDF) and you're ready to go.



    Does that work for you?
    Microsoft MVP Reconnect 2018-
    Windows Insider MVP 2016-2018
    Microsoft Consumer Security MVP 2006-2016

  5. #5
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    Quote Originally Posted by tashi View Post
    Hello Marty Wild, JackKev,

    Updates & Licenses


    Open the Start Center and click Show details in the lower right corner.
    Click the Free Edition (or whatever your current Edition is) text below the logo to open the license overview window.
    In the license overview window, open the Your License tab and click the Enter a new License Key button.
    If you do not see the Enter a new License Key button, you must download and install the latest Spybot updates.
    See Why Cant I See the “Enter a new License Key” Button?
    Enter the license key you received (it can be found either on the Purchase Confirmation page, your Purchase Receipt email, and your invoice PDF) and you're ready to go.



    Does that work for you?
    Got it figured out, thanks so much for the help. Appreciate it.

  6. #6
    Member of Team Spybot tashi's Avatar
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    Quote Originally Posted by JackKev View Post
    Got it figured out, thanks so much for the help. Appreciate it.
    Microsoft MVP Reconnect 2018-
    Windows Insider MVP 2016-2018
    Microsoft Consumer Security MVP 2006-2016

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