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Thread: Upgrade Problem

  1. #1
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    Question Upgrade Problem

    Hi.... I have paid for an up grade to get virus protection but cannot get to the page to enter the code given. I am running the free version. Help!

  2. #2
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    Hello Marty Wild,

    Quote Originally Posted by PepiMK View Post
    If you run the update and let it download all available updates first, the option to enter the license will appear. Might require a restart unless you close Start Center while updating. Simply click on the "Free Edition" in Start Center, and the opening license dialog will have the button to enter the license key.

    You can also use
    https://www.safer-networking.org/lost-license/
    To retrieve your key if it has gone missing along with the license installer.
    https://forums.spybot.info/showthrea...l=1#post482303

    Best regards,
    tashi
    Microsoft MVP Reconnect 2018-
    Windows Insider MVP 2016-2018
    Microsoft Consumer Security MVP 2006-2016

  3. #3
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    Default Re: Upgrade Problem

    Quote Originally Posted by tashi View Post
    Hello Marty Wild,



    https://forums.spybot.info/showthrea...l=1#post482303

    Best regards,
    tashi

    updated.jpgstill nothing.jpg

    Yeah, where exactly though. Because I've uninstalled, reinstalled, and updated, and still no option to change from free version.

    Am I just an idiot? Or what did I do wrong here. Feel like simply upgrading a program should be a bit more intuitive than this.

  4. #4
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    Hello Marty Wild, JackKev,

    Updates & Licenses


    Open the Start Center and click Show details in the lower right corner.
    Click the Free Edition (or whatever your current Edition is) text below the logo to open the license overview window.
    In the license overview window, open the Your License tab and click the Enter a new License Key button.
    If you do not see the Enter a new License Key button, you must download and install the latest Spybot updates.
    See Why Cant I See the “Enter a new License Key” Button?
    Enter the license key you received (it can be found either on the Purchase Confirmation page, your Purchase Receipt email, and your invoice PDF) and you're ready to go.



    Does that work for you?
    Microsoft MVP Reconnect 2018-
    Windows Insider MVP 2016-2018
    Microsoft Consumer Security MVP 2006-2016

  5. #5
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    Quote Originally Posted by tashi View Post
    Hello Marty Wild, JackKev,

    Updates & Licenses


    Open the Start Center and click Show details in the lower right corner.
    Click the Free Edition (or whatever your current Edition is) text below the logo to open the license overview window.
    In the license overview window, open the Your License tab and click the Enter a new License Key button.
    If you do not see the Enter a new License Key button, you must download and install the latest Spybot updates.
    See Why Cant I See the “Enter a new License Key” Button?
    Enter the license key you received (it can be found either on the Purchase Confirmation page, your Purchase Receipt email, and your invoice PDF) and you're ready to go.



    Does that work for you?
    Got it figured out, thanks so much for the help. Appreciate it.

  6. #6
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    Quote Originally Posted by JackKev View Post
    Got it figured out, thanks so much for the help. Appreciate it.
    Microsoft MVP Reconnect 2018-
    Windows Insider MVP 2016-2018
    Microsoft Consumer Security MVP 2006-2016

  7. #7
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    Default I have this problem too!

    I've purchased a license key but the place to enter it isnt showing for me.
    Instead of an enter your key button I have a renew button that takes you to the shop to buy a key.

    I've tried restarting and have fully updated my spybot, I just can't get the box to appear.

    Please help!

  8. #8
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    Thumbs down Upgrade still not functioning

    Quote Originally Posted by nocHimself View Post
    I've purchased a license key but the place to enter it isnt showing for me.
    Instead of an enter your key button I have a renew button that takes you to the shop to buy a key.

    I've tried restarting and have fully updated my spybot, I just can't get the box to appear.

    Please help!
    That's what it does for me too (using the German GUI). Can you get your forms sorted out, please? A loop like this should really have been discovered in testing, before the app was updated.

  9. #9
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    Default No service? Refund, please>

    Quote Originally Posted by nocHimself View Post
    I've purchased a license key but the place to enter it isnt showing for me.
    Instead of an enter your key button I have a renew button that takes you to the shop to buy a key.

    I've tried restarting and have fully updated my spybot, I just can't get the box to appear.

    Please help!
    A week to respond is more than enough time, I think. Sorry, but there is better service out there. I'll be deleting the app and looking for a refund for a service that hasn't been delivered. :-(

  10. #10
    Member of Team Spybot tashi's Avatar
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    Hello,

    It appears the FAQ helped some and not others.

    For the latter was a support ticket opened?
    https://www.safer-networking.org/support/#contactform

    Best regards,
    tashi
    Microsoft MVP Reconnect 2018-
    Windows Insider MVP 2016-2018
    Microsoft Consumer Security MVP 2006-2016

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