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Thread: Don't know where to start

  1. #1
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    Default Don't know where to start

    At mid-morning on Feb 21, Mozilla Thunderbird email stopped working. Messages continued to appear in my Inbox, but I could no longer open them, and I was unable to send email. When attempting to open or send messages, I saw notification "boxes" saying: "imap.gmail.com has disconnected. Server may have gone down or there may be a network problem" or "Sending of message failed because connection to outgoing server smtp.gmail,com was lost..."

    I was successful sending and receiving via the gmail website, so I assume something in my laptop changed. Is this a legitimate Spybot Forum problem? If not, I would much appreciate your suggestion(s) of another source of technical help.

  2. #2
    Member of Team Spybot tashi's Avatar
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    Hello gin_jammer,

    You could start a topic at What the Tech in their forum: Browsers, Internet and email

    Best regards,

    tashi
    Microsoft MVP Reconnect 2018-
    Windows Insider MVP 2016-2018
    Microsoft Consumer Security MVP 2006-2016

  3. #3
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    Thanks! I'm going to look for that website now.

    Best regards,
    g_j

  4. #4
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    Thanks again! With some help from What the Tech, I was today able to restore Thunderbird, but only after disabling the Email Shield of AVG Free. I'm now operating my system using AVG Free partially disabled and I have no idea whether this leaves it unreasonably vulnerable to attack or not.

    I began using AVG Free several years ago at the recommendation of a Spybot Safer Networking forum helper. Until now I've had no problem with AVG Free, but after this incident, I must ask: is there another free anti-virus or anti-malware software that you would now recommend over AVG?

  5. #5
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    Helpers at What the Tech recommended Microcosmic Security Essentials and Malwarebytes AntiMalware Premium, which I intend to investigate. Can anyone on Tavern comment on these, or recommend any Free AV software?

    In the mean time, I intend to avoid opening "unnecessary" E-mail and attachments. Obviously, how to discern which messages and attachments are legitimate/safe and which are malicious is a matter of judgement...

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