Let's do this and see if it helps.
Please visit each of the following sites and let's reset all of your browsers back to defaults to prevent unexpected issues.
If you are not using one of the browsers but it is installed then you may want to consider uninstalling it as older versions of some software can pose an increase in the potential for an infection to get in.
Clear your web browser's cache, cookies and history.
Microsoft Edge
http://www.thewindowsclub.com/delete...kies-data-edge
Internet Explorer
https://kb.wisc.edu/page.php?id=15141
Mozilla Firefox
https://kb.wisc.edu/helpdesk/page.php?id=17504
Google Chrome
https://support.google.com/accounts/answer/32050?hl=en
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Instructions on how to backup your Favourites/Bookmarks and other data can be found below.
Backup Internet Explorer Favourites
Backup Firefox Bookmarks
Backup Chrome Bookmarks
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Reset browsers back to default
Internet Explorer
https://support.microsoft.com/en-us/...reset-settings
Microsoft Edge
https://www.howtogeek.com/237527/how...in-windows-10/
Firefox
Click on Help / Troubleshooting Information then click on the Refresh Firefox button.
Chrome
Reset Chrome back to defaults to completely clear out issues with Chrome.
https://support.google.com/chrome/answer/3296214?hl=en
See if this helps when needing to boot into safe mode.
https://support.microsoft.com/en-us/...c-in-safe-mode
