after a visit from microsoft, things have been sketchy...

[rcb56]

ok, juliet is there nothing else to try here? last night this thing started crashing everything, open task manager, i click on it in the menu that pulls up and it takes like a minute...really, to open. in it it will show microsoft edge open in like 6 or 7 windows yet it's not open. any browser i open is very erratic, very slow. if i have 3 window or tabs open, just to switch tabs and it either crashes or takes forever. is there nothing else? maybe i missed something? something is wrong. microsoft called me yesterday telling me the fee i paid...i didn't...they could no longer help with my pc as it was infected and i was getting a refund for payment made but i didn't make one. not sure if that was legit or bs.

[Juliet]

Let's try this

Follow the instructions in the thread below. Make sure to download the MBAR version linked in it. Let me know if you're not able to launch it and run a scan.

https://forums.malwarebytes.com/topi...-malwarebytes/

run a scan, delete everything it finds, and then copy/paste the content of the mbar-log-DATE-(TIME).txt log that is located in the MBAR folder here after.


also, since things seem to be mixed up, try the below

https://support.microsoft.com/en-us/...m-file-checker

DISM.exe and sfc /scannow

[rcb56]

ok juliet and thanks, mbar scanning now and itself is acting screwy, it said done then showed running. everything i click spins and says not responding, anything at all is forever.

[rcb56]

ok juliet the mbar finished and stated there was no malware and cleanup not needed. at the other link i ran it as said through command prompt. as it finished i was reading what it said what was found and i noticed the address in windows but command prompt just closed! poof! it was gone. i tried to and found the address of the log i'm posting but you'll have to tell me what it says. it seems to be running smoother and faster...thanks well in posting it i'm prompted the entity is too large

[Juliet]

A computer that stops responding or freezes can be caused by many different problems. For example, a software or hardware conflict, lack of system resources, a bug, or a software or driver error can cause Windows to stop responding.

Driver Corruption or Errors. Similar to overheating, hardware failure can cause a system freeze. Drivers are pieces of software that allow hardware devices to communicate with other hardware devices and the operating system.

Let's try
Disabling your antivirus, try booting into safe mode (with networking) and follow instructions for DISM.exe and sfc /scannow

If we can't get anything to work, options are running out.

[rcb56]

ok juliet first let me add i've noticed this since this started and it just happened again as i did a search in edge. the search redirected to goparadiskus and malwarebytes stopped page from loading. i was searching for an app in the microsoft store, this happened a few times the last few days. i'm reading this is a virus and thought you should know. also my f8 doesnt do safe mode and i don't know the other way. thanks.

[Juliet]

Let's do this and see if it helps.

Please visit each of the following sites and let's reset all of your browsers back to defaults to prevent unexpected issues.
If you are not using one of the browsers but it is installed then you may want to consider uninstalling it as older versions of some software can pose an increase in the potential for an infection to get in.


Clear your web browser's cache, cookies and history.

Microsoft Edge
http://www.thewindowsclub.com/delete...kies-data-edge

Internet Explorer
https://kb.wisc.edu/page.php?id=15141

Mozilla Firefox
https://kb.wisc.edu/helpdesk/page.php?id=17504

Google Chrome
https://support.google.com/accounts/answer/32050?hl=en
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~`



Instructions on how to backup your Favourites/Bookmarks and other data can be found below.

Backup Internet Explorer Favourites
Backup Firefox Bookmarks
Backup Chrome Bookmarks

~~~~~~~~~~~~~~~~~~~~~~~~~~~`
Reset browsers back to default

Internet Explorer
https://support.microsoft.com/en-us/...reset-settings

Microsoft Edge
https://www.howtogeek.com/237527/how...in-windows-10/

Firefox
Click on Help / Troubleshooting Information then click on the Refresh Firefox button.

Chrome
Reset Chrome back to defaults to completely clear out issues with Chrome.
https://support.google.com/chrome/answer/3296214?hl=en

See if this helps when needing to boot into safe mode.
https://support.microsoft.com/en-us/...c-in-safe-mode

[rcb56]

arrrghhhhh! juliet i'm trying...my problem now is when it goes to login under safe mode it asks for my password. i've had it set to login with my pin and don't remember the pw. i've got a question in at microsoft on how to. i need to change the windows pw not microsoft. i'm sorry...