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Thread: Bought Pro edition and 'Renew" License is ONLY option

  1. #1
    Junior Member Lordnosed's Avatar
    Join Date
    Jun 2019

    Exclamation Bought Pro edition and 'Renew" License is ONLY option

    Bought Pro edition and could only download Free Ed. 'Renew" License is ONLY option available hwen I follow directions from this forum. I have two (2) pc's and they are never connected nor online at the same time. Rather worn out from continued effort to make this software work. Could you please email me when you have your product fixed.

  2. #2
    Member of Team Spybot tashi's Avatar
    Join Date
    Oct 2005


    Hello Lordnosed,

    Sorry to hear. To clarify, did you follow this advice from the sticky:

    Quote Originally Posted by PepiMK View Post
    If you run the update and let it download all available updates first, the option to enter the license will appear. Might require a restart unless you close Start Center while updating. Simply click on the "Free Edition" in Start Center, and the opening license dialog will have the button to enter the license key.
    Best regards,
    Microsoft MVP Reconnect 2018-
    Windows Insider MVP 2016-2018
    Microsoft Consumer Security MVP 2006-2016

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