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Thread: Internet connection problem

  1. #1
    Junior Member
    Join Date
    Nov 2019
    Location
    CT, USA
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    Default Internet connection problem

    Help, please!

    My desktop computer is infected with malware, a virus, etc., which prevents it from accessing the Internet.

    I downloaded SpyBot using my laptop and then installing the executable file on the desktop computer. When I run SpyBot on the desktop, it tries to download data files, but of course it can't access the Internet because of the malware, etc.

    How do I download the data files so that I can run SpyBot?

    Thank you.

  2. #2
    Member of Team Spybot tashi's Avatar
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    Oct 2005
    Location
    USA
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    30,485

    Default

    Hello James D,

    Quote Originally Posted by James D View Post
    Help, please!

    My desktop computer is infected with malware, a virus, etc., which prevents it from accessing the Internet.

    I downloaded SpyBot using my laptop and then installing the executable file on the desktop computer. When I run SpyBot on the desktop, it tries to download data files, but of course it can't access the Internet because of the malware, etc.

    How do I download the data files so that I can run SpyBot?

    Thank you.
    For someone to take a look at the system please start a topic in the Malware Removal Forum and a volunteer analyst will advise.

    First see that forum's FAQ which includes instructions in post #2 on how to provide the logs from Farbar Recovery Scan Tool and aswMBR, which are the logs used in the preliminary analysis.
    http://forums.spybot.info/showthread.php?t=288

    Best regards.
    Microsoft MVP Reconnect 2018-
    Windows Insider MVP 2016-2018
    Microsoft Consumer Security MVP 2006-2016

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