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Thread: An error occurred during antivirus updates!

  1. #11
    Junior Member
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    Default The fix

    It starting working again a few weeks after my post, so I think the tech folks did something. A few days later they had me uninstall and reinstall the program and I have not had any problems at all since it started working. Be sure to have the product key ready for when you reinstall. Hope this helps.
    Rob

  2. #12
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    Aug 2018
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    Default Ongoing - An Error occurred during Antispyware updates!

    Quote Originally Posted by tashi View Post
    Hello worker17,

    Just updating this topic as you connected with support successfully and the issue was resolved. The ticket has been closed.

    Best regards.
    What am I supposed to do as I was not on your mailing list (obviously)? Regards ianm777

    FYI: This am 24/4/22 Brisbane, Australia
    [00:00.000] [i] Update started...
    [00:00.000] [+] Updating Service is active.
    [00:00.000] [.] Trying to retrieve update info file from http://updates1.safer-networking.org/spybotsd2.uid...
    [00:00.770] [+] Retrieved update info file.
    [00:01.540] [.] Info file part done.
    [00:01.570] [+] PUPS-C.sbi (version 20220406) needs to be updated (to version 20220421).
    [00:01.580] [+] Malware-C.sbi (version 20220330) needs to be updated (to version 20220421).
    [00:01.590] [.] Downloading updates...
    [00:01.590] [+] File "Malware-C.sbi" needs to be downloaded.
    [00:02.240] [+] Unable to download archive "Malware-C.sbi-20220421.cab" from http://updates2.safer-networking.org/spybot2/!
    [00:02.750] [+] Unable to download archive "Malware-C.sbi-20220421.cab" from http://sbsd-dl-us.com/spybot2/!
    [00:03.230] [+] Unable to download archive "Malware-C.sbi-20220421.cab" from http://sbsd-dl-us.com/spybot2/!
    [00:03.230] [+] File "PUPS-C.sbi" needs to be downloaded.
    [00:03.870] [+] Unable to download archive "PUPS-C.sbi-20220421.cab" from http://updates2.safer-networking.org/spybot2/!
    [00:04.720] [+] Unable to download archive "PUPS-C.sbi-20220421.cab" from http://updates5.safer-networking.org/spybot2/!
    [00:05.420] [+] Downloaded archive "PUPS-C.sbi-20220421.cab" from http://freewarearchiv.com/spybot2/.
    [00:05.420] [-] Hash eb1cf123f9e3d09978228c63421a4e54 for archive "PUPS-C.sbi-20220421.cab" does not match expected hash 76ED19C5206184E63341AE0E3DFD07F4!
    [00:05.420] [+] All files have been processed.
    [00:05.420] [+] Installed 2 updates.
    [00:05.430]

  3. #13
    Spybot Advisor Team Zenobia's Avatar
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    Default

    drghughes was having a problem downloading one of the updates at first:
    https://forums.spybot.info/showthrea...l=1#post486627
    They were able to update after a bit, so maybe try updating again, and if that doesn't work you could try opening a support ticket if you'd like to:
    https://www.safer-networking.org/support/#contactform

  4. #14
    Junior Member
    Join Date
    May 2022
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    Default

    I'm having a similar issue.

    00:00.000] [i] Update started...
    [00:00.005] [+] Updating Service is active.
    [00:00.007] [.] Trying to retrieve update info file from http://updates2.safer-networking.org/spybotsd2.uid...
    [00:00.175] [+] Retrieved update info file.
    [00:00.393] [.] Info file part done.
    [00:00.430] [+] PUPS-C.sbi (version 20220427) needs to be updated (to version 20220504).
    [00:00.451] [+] Adware-C.sbi (version 20220406) needs to be updated (to version 20220504).
    [00:00.456] [.] Downloading updates...
    [00:00.461] [+] File "Adware-C.sbi" needs to be downloaded.
    [00:00.677] [+] Downloaded archive "Adware-C.sbi-20220504.cab" from http://freewarearchiv.com/spybot2/.
    [00:00.688] [-] Hash 02a7e21baa78f7029346f2739728c9a7 for archive "Adware-C.sbi-20220504.cab" does not match expected hash E2F71E8D0B7C595EF4A92E4735B0B300!
    [00:00.690] [+] File "PUPS-C.sbi" needs to be downloaded.
    [00:00.790] [+] Unable to download archive "PUPS-C.sbi-20220504.cab" from http://updates4.safer-networking.org/spybot2/!
    [00:00.924] [+] Unable to download archive "PUPS-C.sbi-20220504.cab" from http://sbsd-dl-uk.com/spybot2/!
    [00:01.208] [+] Downloaded archive "PUPS-C.sbi-20220504.cab" from http://updates3.safer-networking.org/spybot2/.
    [00:01.294] [+] Extracted "PUPS-C.sbi-20220504.cab"!
    [00:01.307] [+] Installed "PUPS-C.sbi".
    [00:01.309] [+] All files have been processed.
    [00:01.313] [+] Installed 2 updates.
    [00:07.445]

    It's been like this for at least a week now, I try it every now and then.

  5. #15
    Spybot Advisor Team Zenobia's Avatar
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    Default

    You could manually download the updates:
    https://www.safer-networking.org/pt-...s-in-spybot-2/
    That will work with antispyware definition updates, but if you have one of the Spybot versions that include antivirus you cannot manually download the antivirus updates.

  6. #16
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    Default

    Quote Originally Posted by Zenobia View Post
    You could manually download the updates:
    https://www.safer-networking.org/pt-...s-in-spybot-2/
    That will work with antispyware definition updates, but if you have one of the Spybot versions that include antivirus you cannot manually download the antivirus updates.
    Thank you!

  7. #17
    Spybot Advisor Team Zenobia's Avatar
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    Default

    You're welcome.

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