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Thread: Just renewed license, cannot access program to enter license key

  1. #1
    Junior Member
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    Dec 2019
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    Question Just renewed license, cannot access program to enter license key

    I just got a popup telling me my Home Edition license has expired. So I followed the link, bought another years license, and got a license key. But every time I try go open Spybot S&D to enter the license key, it just gives me 2 options.
    "Go online to purchase a license key"
    "Go back to free version"

    I even went into the program files and launched the updater directly. Still got this popup.

  2. #2
    Spybot Advisor Team Zenobia's Avatar
    Join Date
    Oct 2005
    Posts
    5,483

    Default

    That seems like a bit of a conundrum. I'm not sure what to do in that case. You could contact Spybot support. There's a contact form here:

    https://www.safer-networking.org/support/#contactform

  3. #3
    Junior Member
    Join Date
    May 2010
    Location
    North Carolina
    Posts
    5

    Default Answer to this problem

    Quote Originally Posted by Maniac302 View Post
    I just got a popup telling me my Home Edition license has expired. So I followed the link, bought another years license, and got a license key. But every time I try go open Spybot S&D to enter the license key, it just gives me 2 options.
    "Go online to purchase a license key"
    "Go back to free version"

    I even went into the program files and launched the updater directly. Still got this popup.
    Go to the Start Center Icon. Right click and choose run as administrator. That is what worked for me. This necro post is for anyone else on the Web searching for this answer

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