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Thread: An error occurred during antivirus updates!

  1. #1
    Junior Member
    Join Date
    May 2016
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    Default An error occurred during antivirus updates!

    While updating I get this message: “An error occurred during antivirus updates!” The home edition I have is Search & Destroy +AV 2.7. Everything else seems to be okay. I've scanned thru old threads on this topic, but those do not help me. The update stops with these last two items on the list:

    [00:58.679] [-] Failed to install Spybot 2 antivirus signatures!
    [00:58.680] [-] Failed to install Spybot 2 antivirus signatures (e

    Thank you for your help.

  2. #2
    Spybot Advisor Team Zenobia's Avatar
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    Default

    I see a little (e on the second one. Any chance that's an error message that was cut off?

  3. #3
    Junior Member
    Join Date
    May 2016
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    Default An error occurred during antivirus updates!

    Quote Originally Posted by Zenobia View Post
    I see a little (e on the second one. Any chance that's an error message that was cut off?
    I apologize for slow response Zenobia. I can expand the screen, but it only shows the "(e". Could be for error, but no way to know for sure.

    Just did another Update and received the same message, see below. It is from the bottom (3rd) portion on the update screen titled "An error occured during antivirus updates!"

    Oddly, the middle box says "Antispyware updates completed." in green. I tried to paste a screen shot of the window, but can't seem to do it.

    Going to the "show details" tab at the bottom right corner of the update screen, everything listed has a green check mark. Nothing indicates a problem.

    Thank you for your time.
    Rob


    [00:00.000] [i] Update started...
    [00:27.922] [i] Updating Plugins/auto.cvd...
    [00:28.094] [i] Updating Plugins/cran.ivd...
    [00:28.172] [i] Updating Plugins/e_spyw.i12...
    [00:28.260] [i] Updating Plugins/emalware.000...
    [00:28.356] [i] Updating Plugins/auto.cvd...
    [00:28.733] [i] Updated Plugins/auto.cvd (205420 bytes)...
    [00:28.780] [i] Updating Plugins/cran.ivd...
    [00:28.952] [i] Updated Plugins/cran.ivd (253678 bytes)...
    [00:28.998] [i] Updating Plugins/e_spyw.i00...
    [00:29.076] [i] Updated Plugins/e_spyw.i00 (442 bytes)...
    [00:29.092] [i] Updating Plugins/e_spyw.i12...
    [00:29.264] [i] Updated Plugins/e_spyw.i12 (471124 bytes)...
    [00:29.310] [i] Updating Plugins/emalware.000...
    [00:29.466] [i] Updated Plugins/emalware.000 (274399 bytes)...
    [00:29.513] [i] Updating Plugins/emalware.358...
    [00:29.591] [i] Updated Plugins/emalware.358 (206126 bytes)...
    [00:29.622] [i] Updating Plugins/emalware.359...
    [00:29.794] [i] Updated Plugins/emalware.359 (374666 bytes)...
    [00:29.841] [i] Updating Plugins/emalware.360...
    [00:29.997] [i] Updated Plugins/emalware.360 (291294 bytes)...
    [00:30.028] [i] Updating Plugins/emalware.361...
    [00:30.200] [i] Updated Plugins/emalware.361 (353628 bytes)...
    [00:30.246] [i] Updating Plugins/emalware.362...
    [00:30.402] [i] Updated Plugins/emalware.362 (316166 bytes)...
    [00:30.449] [i] Updating Plugins/emalware.363...
    [00:30.605] [i] Updated Plugins/emalware.363 (350550 bytes)...
    [00:30.636] [i] Updating Plugins/emalware.597...
    [00:30.886] [i] Updated Plugins/emalware.597 (573854 bytes)...
    [00:30.964] [i] Updating Plugins/emalware.598...
    [00:31.198] [i] Updated Plugins/emalware.598 (577713 bytes)...
    [00:31.260] [i] Updating Plugins/emalware.599...
    [00:31.510] [i] Updated Plugins/emalware.599 (580207 bytes)...
    [00:31.541] [i] Updating Plugins/emalware.i09...
    [00:31.962] [i] Updated Plugins/emalware.i09 (1067360 bytes)...
    [00:31.994] [i] Updating Plugins/emalware.i10...
    [00:32.399] [i] Updated Plugins/emalware.i10 (1059056 bytes)...
    [00:32.462] [i] Updating Plugins/emalware.i12...
    [00:32.805] [i] Updated Plugins/emalware.i12 (948242 bytes)...
    [00:32.883] [i] Updating Plugins/emalware.i29...
    [00:33.303] [i] Updated Plugins/emalware.i29 (1222719 bytes)...
    [00:33.356] [i] Updating Plugins/emalware.i30...
    [00:33.772] [i] Updated Plugins/emalware.i30 (1228119 bytes)...
    [00:33.835] [i] Updating Plugins/emalware.i31...
    [00:34.240] [i] Updated Plugins/emalware.i31 (1136236 bytes)...
    [00:34.303] [i] Updating Plugins/emalware.i32...
    [00:34.724] [i] Updated Plugins/emalware.i32 (1178906 bytes)...
    [00:34.786] [i] Updating Plugins/emalware.i36...
    [00:35.192] [i] Updated Plugins/emalware.i36 (1119794 bytes)...
    [00:35.285] [i] Updating Plugins/emalware.i37...
    [00:35.707] [i] Updated Plugins/emalware.i37 (1180756 bytes)...
    [00:35.800] [i] Updating Plugins/emalware.i53...
    [00:36.206] [i] Updated Plugins/emalware.i53 (1079091 bytes)...
    [00:36.253] [i] Updating Plugins/emalware.i62...
    [00:36.596] [i] Updated Plugins/emalware.i62 (984395 bytes)...
    [00:36.643] [i] Updating Plugins/emalware.i63...
    [00:36.908] [i] Updated Plugins/emalware.i63 (696838 bytes)...
    [00:36.955] [i] Updating Plugins/emalware.i64...
    [00:37.298] [i] Updated Plugins/emalware.i64 (855537 bytes)...
    [00:37.345] [i] Updating Plugins/emalware.i71...
    [00:37.641] [i] Updated Plugins/emalware.i71 (786878 bytes)...
    [00:37.672] [i] Updating Plugins/emalware.i76...
    [00:38.015] [i] Updated Plugins/emalware.i76 (1017126 bytes)...
    [00:38.078] [i] Updating Plugins/emalware.i77...
    [00:38.423] [i] Updated Plugins/emalware.i77 (936786 bytes)...
    [00:38.475] [i] Updating Plugins/emalware.i99...
    [00:38.548] [i] Updated Plugins/emalware.i99 (21817 bytes)...
    [00:38.564] [i] Updating Plugins/htmltok.cvd...
    [00:38.657] [i] Updated Plugins/htmltok.cvd (178777 bytes)...
    [00:38.688] [i] Updating Plugins/update.txt...
    [00:38.766] [i] Updated Plugins/update.txt (132 bytes)...
    [00:38.798] [i] Updating Plugins/vbtok.cvd...
    [00:38.876] [i] Updated Plugins/vbtok.cvd (106793 bytes)...
    [00:38.907] [+] Installing antivirus signature updates...
    [00:48.608] [-] Failed to install Spybot 2 antivirus signatures!
    [00:48.608] [-] Failed to install Spybot 2 antivirus signatures (e

  4. #4
    Spybot Advisor Team Zenobia's Avatar
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    Default

    I apologize for slow response Zenobia.
    That's okay.

    If that is the start of an error message, it will probably show in the Update log. I might not be able to help with an antivirus update error, but it will be good to have it if you contact support.

    Please follow this page to access your Update logfile:
    https://www.safer-networking.org/pt-...g-in-spybot-2/

    The update logfile might have a lot of entries in it. If so, can you scroll down quite a ways, then highlight the text down to the bottom of the page with your mouse, then copy and paste it here? Thanks.

  5. #5
    Junior Member
    Join Date
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    Default Also having the error

    I have been trying to update since the beginning of January. I finally contacted support, but can not open the reply they sent, as Google mail can not access it correctly and also errors out.

    Ticket 2020010980000535

  6. #6
    Spybot Advisor Team Zenobia's Avatar
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    Default

    Hi, there. I can't help with that, so I messaged somebody who most likely can.

  7. #7
    Member of Team Spybot tashi's Avatar
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    Default

    Hello worker17,

    I will flag support and ask them to take a look at this thread Sunday night/Monday morning. (Different time zones)

    Best regards,

    tashi.

    Thank you Zenobia.
    Microsoft MVP Reconnect 2018-
    Windows Insider MVP 2016-2018
    Microsoft Consumer Security MVP 2006-2016

  8. #8
    Member of Team Spybot tashi's Avatar
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    Default

    Hello worker17,

    Just updating this topic as you connected with support successfully and the issue was resolved. The ticket has been closed.

    Best regards.
    Microsoft MVP Reconnect 2018-
    Windows Insider MVP 2016-2018
    Microsoft Consumer Security MVP 2006-2016

  9. #9
    Junior Member Richy_G_tech's Avatar
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    Default fix?

    What was the fix? Ive been having a similar issue since December and just now have time to investigate...

  10. #10
    Junior Member bobwiese's Avatar
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    Default An error occurred during antivirus updates!

    I am having this EXACT same issue. I am running Spybot Search & Destroy+AV professional 2.7 version: 2.7.64.0 Update: 2.7.64.98
    Quote Originally Posted by Robplane View Post
    I apologize for slow response Zenobia. I can expand the screen, but it only shows the "(e". Could be for error, but no way to know for sure.

    Just did another Update and received the same message, see below. It is from the bottom (3rd) portion on the update screen titled "An error occured during antivirus updates!"

    Oddly, the middle box says "Antispyware updates completed." in green. I tried to paste a screen shot of the window, but can't seem to do it.

    Going to the "show details" tab at the bottom right corner of the update screen, everything listed has a green check mark. Nothing indicates a problem.

    Thank you for your time.
    Rob


    [00:00.000] [i] Update started...
    [00:27.922] [i] Updating Plugins/auto.cvd...
    [00:28.094] [i] Updating Plugins/cran.ivd...
    [00:28.172] [i] Updating Plugins/e_spyw.i12...
    [00:28.260] [i] Updating Plugins/emalware.000...
    [00:28.356] [i] Updating Plugins/auto.cvd...
    [00:28.733] [i] Updated Plugins/auto.cvd (205420 bytes)...
    [00:28.780] [i] Updating Plugins/cran.ivd...
    [00:28.952] [i] Updated Plugins/cran.ivd (253678 bytes)...
    [00:28.998] [i] Updating Plugins/e_spyw.i00...
    [00:29.076] [i] Updated Plugins/e_spyw.i00 (442 bytes)...
    [00:29.092] [i] Updating Plugins/e_spyw.i12...
    [00:29.264] [i] Updated Plugins/e_spyw.i12 (471124 bytes)...
    [00:29.310] [i] Updating Plugins/emalware.000...
    [00:29.466] [i] Updated Plugins/emalware.000 (274399 bytes)...
    [00:29.513] [i] Updating Plugins/emalware.358...
    [00:29.591] [i] Updated Plugins/emalware.358 (206126 bytes)...
    [00:29.622] [i] Updating Plugins/emalware.359...
    [00:29.794] [i] Updated Plugins/emalware.359 (374666 bytes)...
    [00:29.841] [i] Updating Plugins/emalware.360...
    [00:29.997] [i] Updated Plugins/emalware.360 (291294 bytes)...
    [00:30.028] [i] Updating Plugins/emalware.361...
    [00:30.200] [i] Updated Plugins/emalware.361 (353628 bytes)...
    [00:30.246] [i] Updating Plugins/emalware.362...
    [00:30.402] [i] Updated Plugins/emalware.362 (316166 bytes)...
    [00:30.449] [i] Updating Plugins/emalware.363...
    [00:30.605] [i] Updated Plugins/emalware.363 (350550 bytes)...
    [00:30.636] [i] Updating Plugins/emalware.597...
    [00:30.886] [i] Updated Plugins/emalware.597 (573854 bytes)...
    [00:30.964] [i] Updating Plugins/emalware.598...
    [00:31.198] [i] Updated Plugins/emalware.598 (577713 bytes)...
    [00:31.260] [i] Updating Plugins/emalware.599...
    [00:31.510] [i] Updated Plugins/emalware.599 (580207 bytes)...
    [00:31.541] [i] Updating Plugins/emalware.i09...
    [00:31.962] [i] Updated Plugins/emalware.i09 (1067360 bytes)...
    [00:31.994] [i] Updating Plugins/emalware.i10...
    [00:32.399] [i] Updated Plugins/emalware.i10 (1059056 bytes)...
    [00:32.462] [i] Updating Plugins/emalware.i12...
    [00:32.805] [i] Updated Plugins/emalware.i12 (948242 bytes)...
    [00:32.883] [i] Updating Plugins/emalware.i29...
    [00:33.303] [i] Updated Plugins/emalware.i29 (1222719 bytes)...
    [00:33.356] [i] Updating Plugins/emalware.i30...
    [00:33.772] [i] Updated Plugins/emalware.i30 (1228119 bytes)...
    [00:33.835] [i] Updating Plugins/emalware.i31...
    [00:34.240] [i] Updated Plugins/emalware.i31 (1136236 bytes)...
    [00:34.303] [i] Updating Plugins/emalware.i32...
    [00:34.724] [i] Updated Plugins/emalware.i32 (1178906 bytes)...
    [00:34.786] [i] Updating Plugins/emalware.i36...
    [00:35.192] [i] Updated Plugins/emalware.i36 (1119794 bytes)...
    [00:35.285] [i] Updating Plugins/emalware.i37...
    [00:35.707] [i] Updated Plugins/emalware.i37 (1180756 bytes)...
    [00:35.800] [i] Updating Plugins/emalware.i53...
    [00:36.206] [i] Updated Plugins/emalware.i53 (1079091 bytes)...
    [00:36.253] [i] Updating Plugins/emalware.i62...
    [00:36.596] [i] Updated Plugins/emalware.i62 (984395 bytes)...
    [00:36.643] [i] Updating Plugins/emalware.i63...
    [00:36.908] [i] Updated Plugins/emalware.i63 (696838 bytes)...
    [00:36.955] [i] Updating Plugins/emalware.i64...
    [00:37.298] [i] Updated Plugins/emalware.i64 (855537 bytes)...
    [00:37.345] [i] Updating Plugins/emalware.i71...
    [00:37.641] [i] Updated Plugins/emalware.i71 (786878 bytes)...
    [00:37.672] [i] Updating Plugins/emalware.i76...
    [00:38.015] [i] Updated Plugins/emalware.i76 (1017126 bytes)...
    [00:38.078] [i] Updating Plugins/emalware.i77...
    [00:38.423] [i] Updated Plugins/emalware.i77 (936786 bytes)...
    [00:38.475] [i] Updating Plugins/emalware.i99...
    [00:38.548] [i] Updated Plugins/emalware.i99 (21817 bytes)...
    [00:38.564] [i] Updating Plugins/htmltok.cvd...
    [00:38.657] [i] Updated Plugins/htmltok.cvd (178777 bytes)...
    [00:38.688] [i] Updating Plugins/update.txt...
    [00:38.766] [i] Updated Plugins/update.txt (132 bytes)...
    [00:38.798] [i] Updating Plugins/vbtok.cvd...
    [00:38.876] [i] Updated Plugins/vbtok.cvd (106793 bytes)...
    [00:38.907] [+] Installing antivirus signature updates...
    [00:48.608] [-] Failed to install Spybot 2 antivirus signatures!
    [00:48.608] [-] Failed to install Spybot 2 antivirus signatures (e
    RLWiese

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