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Thread: Live Protection driver fail

  1. #21
    Junior Member
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    Jul 2019
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    Talking Live Protection works after this install. Thank you.

    Quote Originally Posted by tashi View Post
    Hello,

    I received this information:

    Please download the debug tool then download the new Live Protection files.

    You can download the Live Protection debugging tool using the link below:
    https://download.spybot.info/Spybot2...LPTests.v2.exe

    Once the tool has downloaded, please run the tool.

    You will see a small window saying that this tool will only run from the Spybot folder and will ask if you would like to move it there and restart the tool. Click Yes when you see this prompt.

    If you see a security warning, click “Run” to allow the file to run.

    The tool should run automatically and you should already see an output on the left hand side of the window.

    Click the “download alternative files #1” button to download the Live Protection files.

    After downloading the files, click on “Run Test (Service method)” and “Run test (direct method)” then copy the output then paste into your next reply.

    This information will help us to determine if the new files have resolved the issue.

    We appreciate your assistance in resolving this issue.

    Thank you.
    This fixed my Live Protection Problem. Thank you so much.

  2. #22
    Member of Team Spybot tashi's Avatar
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    Quote Originally Posted by corbinj View Post
    This fixed my Live Protection Problem. Thank you so much.
    Thank you for letting us know.
    Microsoft MVP Reconnect 2018-
    Windows Insider MVP 2016-2018
    Microsoft Consumer Security MVP 2006-2016

  3. #23
    Junior Member
    Join Date
    Oct 2020
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    1

    Cool Debug worked!

    Quote Originally Posted by tashi View Post
    Thank you for letting us know.
    For anyone else who has had this issue, I followed the re-installation instructions (unimmunize, uninstall, delete C:/ folders, etc.) and re-install and nothing happened. But the debug tool fixed it instantly! Hooray! tashi

  4. #24
    Member of Team Spybot tashi's Avatar
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    Oct 2005
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    USA
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    APGiG95
    Microsoft MVP Reconnect 2018-
    Windows Insider MVP 2016-2018
    Microsoft Consumer Security MVP 2006-2016

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