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Thread: Live Protection driver fail

  1. #11
    Junior Member RBEmerson's Avatar
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    I ...um... labored with Support on this issue.

    As of this moment, there is no fix.

    That out of the way, I got the admission that (summarizing) "lots of people have it". Research seems to be producing nothing in the near term. They are working on it. They seem to be unable to reproduce a solution.

    Sounds similar to COVID-19, doesn't it?

    Since I, and I suppose most people, can see the problem regularly, I offered to help in debugging. To date, the only bugs I've heard about are crickets. Maybe if we don' talk about it, it'll go away.

    I filed my report on 28 April and was forgotten/ignored in early May. Not good, people. Not good. I'm looking closely at Malwarebytes. 'Nuff said.
    Eat more moose. 17,392 wolves can't be wrong...

  2. #12
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    Default Live Protection driver fail

    Quote Originally Posted by RBEmerson View Post
    Old question, but the FAQ answer didn't work.

    I have a licensed (new) Home edition, and Live Protection driver will not install. I cleared the old (2.7) installation, installed 2.8.67.0, and all of that works as expected. I did the requested restarts, etc. Live Protection, even running Start Center as Admin fails. Full patched Win10 with many Gb of free space.

    07/07/2020
    Same here.
    btw, I removed the Mcfee trial that Win10 comes with. (It has live protection). I have checked, and I found no other live protection from another app installed/running.

    I also had spybotAV 2.7 and its live protection worked.

  3. #13
    Junior Member RBEmerson's Avatar
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    A patch or test file has been put out and it works, at least for me, as it should. If nothing else, open a support ticket and ask for the patch kit.
    Eat more moose. 17,392 wolves can't be wrong...

  4. #14
    Member of Team Spybot tashi's Avatar
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    Hello,

    This is the information I was given.

    We apologise for the inconvenience.

    We are currently looking into this issue and have prepared a fix which we hope to include with the next Spybot updates but for now you can download and install it manually.

    Please download the installer then run it to install the new Live Protection files.

    You can download the Live Protection fix using the link below:
    https://download.spybot.info/Spybot2...ion-update.exe

    Once the file has downloaded, please run the file.

    Click “Yes” when prompted by the User Account Control.

    The installer will open and then download and install the Live Protection files.

    You will then be prompted to reboot your system for the changes to take affect.

    Please restart your PC then let us know if Live Protection is now active.
    Microsoft MVP Reconnect 2018-
    Windows Insider MVP 2016-2018
    Microsoft Consumer Security MVP 2006-2016

  5. #15
    Junior Member RBEmerson's Avatar
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    Thanks for posting this!

    The file has worked as promised. Once installed, it goes to work after every boot-up.
    Eat more moose. 17,392 wolves can't be wrong...

  6. #16
    Member of Team Spybot tashi's Avatar
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    Thank you!

    Other users, please let us know if it does not work for you.
    Microsoft MVP Reconnect 2018-
    Windows Insider MVP 2016-2018
    Microsoft Consumer Security MVP 2006-2016

  7. #17
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    Default no updates no live protection

    Will not work for me too

  8. #18
    Member of Team Spybot tashi's Avatar
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    Hello,

    I received this information:

    Please download the debug tool then download the new Live Protection files.

    You can download the Live Protection debugging tool using the link below:
    https://download.spybot.info/Spybot2...LPTests.v2.exe

    Once the tool has downloaded, please run the tool.

    You will see a small window saying that this tool will only run from the Spybot folder and will ask if you would like to move it there and restart the tool. Click Yes when you see this prompt.

    If you see a security warning, click “Run” to allow the file to run.

    The tool should run automatically and you should already see an output on the left hand side of the window.

    Click the “download alternative files #1” button to download the Live Protection files.

    After downloading the files, click on “Run Test (Service method)” and “Run test (direct method)” then copy the output then paste into your next reply.

    This information will help us to determine if the new files have resolved the issue.

    We appreciate your assistance in resolving this issue.

    Thank you.
    Microsoft MVP Reconnect 2018-
    Windows Insider MVP 2016-2018
    Microsoft Consumer Security MVP 2006-2016

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