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Thread: i don't know what to do, this pc seems to be badly infected...

  1. #41
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    it is running better, faster. i still get not responding but always will. here's is a view i had selected because it showed the scan on this date. do i need to look here for a log or??? well i try to attache another shot but it's not letting it upload

  2. #42
    Security Expert Juliet's Avatar
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    If it wont allow it, means it's to big of a file.

    Use your computer today as you would normally and give me an update tomorrow if it's still working as good as it is today.
    Windows Insider MVP Consumer Security 2009 - 2017
    Please do not PM me for Malware help, we all benefit from posting on the open board.

  3. #43
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    gotcha, thanks!

  4. #44
    Security Expert Juliet's Avatar
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    How we doing?
    Windows Insider MVP Consumer Security 2009 - 2017
    Please do not PM me for Malware help, we all benefit from posting on the open board.

  5. #45
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    well it's running far better that when i came in. the only thing i see abnormal is the mouse being so irregular at some sites but game sites where i expect it to. when i click on a tab now it takes off, just rarely does it hang up. i guess it's not gonna get better than it is, not sure it can so...

  6. #46
    Security Expert Juliet's Avatar
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    It could be the mouse rather then the machine.

    In time could be fixed through updating your pointing device driver, like mouse, keyboard and touchpad driver. I would think in time that windows would update this or a visit to the manufacturer and check to see if there are updates for your laptop/computer.

    Let's remove tools and folders.

    Use this tool to remove quarantined items:

    Please download KpRm by Kernel-panik and save to your Desktop.
    • Click on KpRm.exe to run the tool.

      Vista/Windows 7/8/10 users right-click and select Run As Administrator.
    • Put a check mark next to these items:

      - Delete tools
    • Click the "Run" button.


    • When the tool has finished, it will create and open a log report and delete itself.
    Windows Insider MVP Consumer Security 2009 - 2017
    Please do not PM me for Malware help, we all benefit from posting on the open board.

  7. #47
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    well it's def been running far better. as it was it had become almost fully dysfunctional. i'll check up on the mouse and all. thanks again juliet, don't know where i'd be without you guys! i'm out!

  8. #48
    Security Expert Juliet's Avatar
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    Glad we could help.
    Since this issue appears resolved ... this Topic is closed.
    Windows Insider MVP Consumer Security 2009 - 2017
    Please do not PM me for Malware help, we all benefit from posting on the open board.

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