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Thread: Live Protection won't install

  1. #1
    Member
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    Default Live Protection won't install

    Just updated my subscription and got a second one for my other pc. After installing Spybot on second pc, live protection won't turn on. In settings-Live Protection-advanced controls I click "Install Live protection" and it throws up this error, "The live protection driver could not be installed." New PC laptop running windows 10 Home.

  2. #2
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    Default

    Also, anti beacon notification says, "your license is broken, please reinstall it!" I don't understand what that is or how to reinstall it.

  3. #3
    Spybot Advisor Team Zenobia's Avatar
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    Default

    Please see this quote from the Spybot FAQ:
    https://www.safer-networking.org/support/spybot-2-faq/
    How to enable Live Protection?

    To enable Live Protection:

    • Open Spybot by right-clicking on the Spybot icon and choosing the option to Run as Administrator.
    • Click on Show details in the bottom right corner of the Start Center.
    • Click on the Live Protection status in the Start Center. This will open up the Live Protection Settings.
    • If you see Live Protection is not installed, click on Show Live Protection advanced controls and click on Install Live Protection.
    • If you receive an error message saying "Live Protection System Driver could not be installed", you will have to restart your PC in order to re-attempt the installation.
    • Once you have restarted your machine, please open Spybot.
    • You should see a dialog asking you whether or not to install Live Protection, here click Yes.
    • If you do not see this dialog, go back into the Live Protection settings by pressing on the Live Protection status in the Start Center.
    • Click on Activate Live Protection. Live Protection should now be fully enabled.
    You can see a screenshot by clicking this link:
    https://www.safer-networking.org/wp-...otection-2.png

    For anti-beacon, please see this thread:
    https://forums.spybot.info/showthrea...-License-issue

  4. #4
    Junior Member
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    Victoria, BC
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    Question Offered solution does not work

    Ths steps given do not work for me on Windows 10 Home edition.
    What other solutions do you have?
    Thanks.

  5. #5
    Junior Member
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    Default I have the same problem!

    Quote Originally Posted by AlexaSD View Post
    Just updated my subscription and got a second one for my other pc. After installing Spybot on second pc, live protection won't turn on. In settings-Live Protection-advanced controls I click "Install Live protection" and it throws up this error, "The live protection driver could not be installed." New PC laptop running windows 10 Home.
    I searched for help, all I got was an offer for a refund, I really trust and like Spybot products, this saddened me. So I am keeping the free copy which has no Live Protection, but I'd do a lot to get that Protection to work. I'm going to figure it out somehow. Any ideas, I have Windows 10, on a seven year old Toshiba. Not my fav but it's the one that's working! lol

    Appreciate any thoughts... thank you.:rockon:

  6. #6
    Member of Team Spybot tashi's Avatar
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    Default

    Hello MJG229,

    Please see this page in another thread: https://forums.spybot.info/showthrea...ver-fail/page3

    Hope that helps.

    Best regards, tashi
    Microsoft MVP Reconnect 2018-
    Windows Insider MVP 2016-2018
    Microsoft Consumer Security MVP 2006-2016

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