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Thread: Recent issues with updating Spybot.

  1. #1
    Junior Member
    Join Date
    Sep 2021
    Posts
    1

    Default Recent issues with updating Spybot.

    I recently began having issues with updating Spybot. Below is what I receive. Can anyone help with this?

    [00:00.000] [i] Update started...
    [00:01.179] [+] Updating Service is active.
    [00:01.181] [i] Using proxy: 127.0.0.1:21320
    [00:01.801] [.] Trying to retrieve update info file from http://updates2.safer-networking.org/spybotsd2.uid...
    [00:04.265] [i] Did not retrieved update info file (attempt 1 of 3).
    [00:06.557] [.] Trying to retrieve update info file from http://updates1.safer-networking.org/spybotsd2.uid...
    [00:08.954] [i] Did not retrieved update info file (attempt 1 of 3).
    [00:11.364] [.] Trying to retrieve update info file from http://updates3.safer-networking.org/spybotsd2.uid...
    [00:13.851] [i] Did not retrieved update info file (attempt 1 of 3).
    [00:16.254] [.] Trying to retrieve update info file from http://updates2.safer-networking.org/spybotsd2.uid...
    [00:18.562] [i] Did not retrieved update info file (attempt 2 of 3).
    [00:20.963] [.] Trying to retrieve update info file from http://updates1.safer-networking.org/spybotsd2.uid...
    [00:23.701] [i] Did not retrieved update info file (attempt 2 of 3).
    [00:25.849] [.] Trying to retrieve update info file from http://updates3.safer-networking.org/spybotsd2.uid...
    [00:27.877] [i] Did not retrieved update info file (attempt 2 of 3).
    [00:29.903] [.] Trying to retrieve update info file from http://updates2.safer-networking.org/spybotsd2.uid...
    [00:31.930] [-] Did not retrieved update info file (attempt 3 of 3).
    [00:34.057] [.] Trying to retrieve update info file from http://updates3.safer-networking.org/spybotsd2.uid...
    [00:36.758] [-] Did not retrieved update info file (attempt 3 of 3).
    [00:39.156] [.] Trying to retrieve update info file from http://updates1.safer-networking.org/spybotsd2.uid...
    [00:41.659] [-] Did not retrieved update info file (attempt 3 of 3).
    [00:43.958] [.] Info file part done.
    [00:44.024] [+] The antispyware signatures are up to date.
    [00:44.025]


    This is what I receive trying to update the antivirus.

    [00:00.000] [i] Update started...
    [00:02.095] [i] Using proxy: 127.0.0.1:21320
    [00:17.233] [-] Failed to download updated Spybot 2 antivirus signatures!
    [00:17.273] [-] The antivirus update failed to download files!

  2. #2
    Spybot Advisor Team Zenobia's Avatar
    Join Date
    Oct 2005
    Posts
    5,348

    Default

    I see you're using a proxy. Is that the Spybot proxy, and did you set that up yourself through Settings? And if so, is that approximately when you began having problems with the updates?

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