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Thread: Windows 7 And Spybot S&D

  1. #1
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    Default Windows 7 And Spybot S&D

    Your developer has not acknowledged my email of about a week ago and Micosoft's forum moderators have not acknowledged my post of about two weeks ago. So, I am giving you friends and neighbors a try. Around November of last year I installed this product to replace SpywareBlaster, which quit updating to where it provided full protection and did not appear to have attentive support. After using S&D periodically, my Windows 7 64-Bit system, which unfortunately I have to keep running, experienced at least three BS'sOD. My security programs did not pick up anything unusual; but I suspect that S&D did registry damage. Without responses to the Microsoft posting or from your company, I do not know what to do next. Since I have made regular Registry Backups, my first inclination was to export one of them. Thank you in advance.

  2. #2
    Spybot Advisor Team Zenobia's Avatar
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    When you say you emailed, did you use the contact form?
    https://www.safer-networking.org/support/#contactform
    That's a form to ask for technical support from Team Spybot, and might be the best avenue to get help, if you have not used it yet. Sometimes it takes a little while to get a response, as I believe they help a large number of people. Also, make sure you check your spam folder to make sure an answer did not go there.

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    Zenobia, thanks for getting back. I used an email address that displayed somewhere on the webpage. Incidentally, I am using my Mac Catalina to post this and the browser Firefox. Technicians are not keeping up in general. These pages in Firefox do not look right, but unrealistically bare. When I clicked on the login button, I could not see the place to enter ID and password. It is all so white. Something is not downloading. Before I found the fields for logging in, I had already wasted 3 of my 5 permitted login attempts.

  4. #4
    Spybot Advisor Team Zenobia's Avatar
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    You're welcome. Sorry to hear you're having login trouble.

    Since you haven't heard back from the email, you'd probably be best off using the contact form I linked to, I believe you are automatically issued a ticket number, and then Spybot support message you sometime after that. That's probably the safest route to go, and most direct route to technical support.

  5. #5
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    Zenobia, I will do that. This is really a big deal because I went through an unplanned forced relocation. Whatever discs I had to restore the OS were probably disposed of. It is Windows 7 Home Premium.

  6. #6
    Spybot Advisor Team Zenobia's Avatar
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    Sorry to hear about the unplanned forced relocation and loss of your Windows 7 discs.
    I'm glad you're using the contact form. I wish you the best of luck with everything. I'll put up the contact form link again for you, just for convenience.

    https://www.safer-networking.org/support/#contactform

  7. #7
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    Default Windows 7 And Spybot S&D

    Zenobia, thank you; but I just submitted my request on the contact forum. I do not understand why GMAIL sent the last two email notifications from here into my Spam folder. My email notification from the contact forum just arrived.

  8. #8
    Spybot Advisor Team Zenobia's Avatar
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    Gmail might use some criteria to determine if an email is spam, and the email notifications from the Spybot forum might match them in some unknown way. I find that happens in my own gmail sometimes with emails I don't want in spam. I usually just go in and mark it as "Not Spam." There are a few other things listed to try as well in this article:
    https://www.howtogeek.com/290046/how...arked-as-spam/

    Glad you got the email notification from the contact form. I hope everything goes well, good luck.

  9. #9
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    Default Windows 7 And Spybot S&D

    Zenobia, at least for some good news, my computer manufacturer, MSI, is sending me a recovery disc for the Windows 7 64-Bit Home Premium Edition. It will be worth $35 to be able to restore the OS if it becomes necessary. Meanwhile, I will wait for Safer Networking to respond to the webmail I just sent.

  10. #10
    Spybot Advisor Team Zenobia's Avatar
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    Happy to hear the good news.

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