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Thread: Recently upgraded spybot, couldn't complete process, never had no old regist #

  1. #1
    Junior Member
    Join Date
    Jun 2020
    Posts
    9

    Default Recently upgraded spybot, couldn't complete process, never had no old regist #

    Hi,

    Recently upgraded spy-bot, couldn't complete process, never had no old regist #
    My acct may have been charged. I want to upgrade, what do I need to do?

    klxdrt

  2. #2
    Spybot Advisor Team Zenobia's Avatar
    Join Date
    Oct 2005
    Posts
    5,483

    Default

    Hi, klxdrt. Nice to see you again. I hope you're doing well.
    If it's the license key you do not have, there's a page where you can request a Lost License.
    https://www.safer-networking.org/lost-license/
    There is self-service there, or if you do not know the details of your purchase you can scroll down and Request a Copy of Your License.

    If you need assistance from Team Spybot with this, you could also contact them on this page, instead of doing the above:
    https://www.safer-networking.org/support/#contactform

    If you run into any trouble with the above, please post back here. I see tashi contacted support for their input last year:
    https://forums.spybot.info/showthrea...l=1#post486091
    I could ask her if the same thing is possible to be set up again.

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