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Thread: my Tray Icon shows AS +AV as off, Why?

  1. #1
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    Default my Tray Icon shows AS +AV as off, Why?

    As the title shows my tray icon shows AS +AV as off.

    How do I turn it on ?

  2. #2
    Member of Team Spybot tashi's Avatar
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    Default

    Hello GregB,

    To enable Live Protection:


    • Open Spybot by right-clicking on the Spybot icon and choosing the option to Run as Administrator.
    • Click on Show details in the bottom right corner of the Start Center.
    • Click on the Live Protection status in the Start Center. This will open up the Live Protection Settings.
    • If you see Live Protection is not installed, click on Show Live Protection advanced controls and click on Install Live Protection.
    • If you receive an error message saying "Live Protection System Driver could not be installed", you will have to restart your PC in order to re-attempt the installation.
    • Once you have restarted your machine, please open Spybot.
    • You should see a dialog asking you whether or not to install Live Protection, here click Yes.
    • If you do not see this dialog, go back into the Live Protection settings by pressing on the Live Protection status in the Start Center.
    • Click on Activate Live Protection. Live Protection should now be fully enabled.



    Hope that helps.

    tashi
    Microsoft MVP Reconnect 2018-
    Windows Insider MVP 2016-2018
    Microsoft Consumer Security MVP 2006-2016

  3. #3
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    Default

    This is what I see when I hover over tray Icon:

    Hover.jpg

  4. #4
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    Default

    Right click sm.jpg

    And this is what I see when I right click.

    On the hover image it says AS +AV off ?

  5. #5
    Member of Team Spybot tashi's Avatar
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    Default

    Hello GregB,

    Please open a support ticket here

    You could provide them with a link to this topic.

    Best regards,

    tashi
    Microsoft MVP Reconnect 2018-
    Windows Insider MVP 2016-2018
    Microsoft Consumer Security MVP 2006-2016

  6. #6
    Junior Member
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    Default Same Issue after New Installation

    Hello Here

    Someone on this forum that could me with this message, in the systemtray? It Shows AS+AV is offline, but Live-Protection is installed und running.

    Don't know how to solve this issue..

    I Have Reeinstalling Spybot, but the same message pops off when i strive with the mouse over it.

    Help or any Workoround is very welcome

    Thank You.

  7. #7
    Spybot Advisor Team Zenobia's Avatar
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    Default

    You could ask for help from Team Spybot. The contact page is here.

    https://www.safer-networking.org/support/#contactform

  8. #8
    Junior Member
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    Default

    Quote Originally Posted by GregB View Post
    As the title shows my tray icon shows AS +AV as off.

    How do I turn it on ?
    I have the same issue, did you get an answer ?

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