Error returning update info file

[donelst]

I have used Spy bot for a long time so having just upgraded my computer I downloaded SpyBot 1.4. When I tried to download the updates after installing I got the following error message:
"Error retreiving update file info.
Socket error
#11001
Host not found."

I tried uninstalling then downloading from another site but got the same message.
Please help
Regards
don

[spybotsandra]

Hello,

Please take a look at your security settings of your firewall (if you are using one) and make sure that Spybot-S&D is not blocked. That should help to get into the updates. If Spybot-S&D is not blocked it is also possible that our server is temporarily not available. Please try it again a few hours later.

If this does not help please download the updates manually:
http://www.safer-networking.org/en/download/index.html
Here is the direct download link:
http://www.spybotupdates.com/updates...d_includes.exe
Just download and run that file - it is selfinstalling.

Best regards
Sandra
Team Spybot

[Daithi_dearg]

Can you tell me which server the updates are taken off? I'm able to ping both of the servers above.

[md usa spybot fan]

The initial download that starts the update process is:

• http://www.safer-networking.org/updates/spybotsd.ini

After that, the downloads of the actual update files themselves come from different servers that are selectable.

If you have a firewall, being able to ping the site does not necessarily mean that you can download from the site since in most firewalls you must authorize a particular program to access the internet.

You must authorize SpybotSD.exe to use the internet in order to use Spybot's integrated update facility.

Do you access the internet through a proxy server?

[Daithi_dearg]

Hello,

I do access through a proxy but if I disable this I get a different error 10060.

Also I can access that URL fine.

You mention:

You must authorize SpybotSD.exe to use the internet in order to use Spybot's integrated update facility.

How do I do this?

[Daithi_dearg]

Sorry I meant to say I can attach an Ethereal trace as well if that is permitted or I can email it.