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Thread: Error returning update info file

  1. #1
    Junior Member
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    Question Error returning update info file

    I have used Spy bot for a long time so having just upgraded my computer I downloaded SpyBot 1.4. When I tried to download the updates after installing I got the following error message:
    "Error retreiving update file info.
    Socket error
    #11001
    Host not found."

    I tried uninstalling then downloading from another site but got the same message.
    Please help
    Regards
    don

  2. #2
    Senior Member
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    Default

    Hello,

    Please take a look at your security settings of your firewall (if you are using one) and make sure that Spybot-S&D is not blocked. That should help to get into the updates. If Spybot-S&D is not blocked it is also possible that our server is temporarily not available. Please try it again a few hours later.

    If this does not help please download the updates manually:
    http://www.safer-networking.org/en/download/index.html
    Here is the direct download link:
    http://www.spybotupdates.com/updates...d_includes.exe
    Just download and run that file - it is selfinstalling.

    Best regards
    Sandra
    Team Spybot

  3. #3
    Junior Member
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    Default Update Server

    Can you tell me which server the updates are taken off? I'm able to ping both of the servers above.

  4. #4
    Spybot Advisor Team [Retired] md usa spybot fan's Avatar
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    Default

    The initial download that starts the update process is:

    After that, the downloads of the actual update files themselves come from different servers that are selectable.

    If you have a firewall, being able to ping the site does not necessarily mean that you can download from the site since in most firewalls you must authorize a particular program to access the internet.

    You must authorize SpybotSD.exe to use the internet in order to use Spybot's integrated update facility.

    Do you access the internet through a proxy server?
    Last edited by md usa spybot fan; 2006-05-04 at 15:57.

    Getting an answer is one thing, learning is another.


    Microsoft Windows XP Home Edition running on a 2.40GHz Intel® Pentium® 4 Processor with 512 MB of RAM and a 533 MHz System Bus.

  5. #5
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    Default Still Failure to update

    Hello,

    I do access through a proxy but if I disable this I get a different error 10060.

    Also I can access that URL fine.

    You mention:
    You must authorize SpybotSD.exe to use the internet in order to use Spybot's integrated update facility.
    How do I do this?

  6. #6
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    Default Ethereal Trace available

    Sorry I meant to say I can attach an Ethereal trace as well if that is permitted or I can email it.

  7. #7
    Spybot Advisor Team [Retired] md usa spybot fan's Avatar
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    Default

    If you are sitting behind a proxy server:
    • Go into Spybot > Mode > Advanced mode > Settings > Settings. About 2/3 of the way down the option tree there is a category "Web update". Check the last item in the list "Use proxy to connect to update server". A pop-up will come up were you can enter the information required.

    If you are sitting behind a proxy server and need to know what the settings should be, there are hints in the following article on how to find them:


    *******

    What firewall do you have?
    Last edited by md usa spybot fan; 2006-05-04 at 16:40.

    Getting an answer is one thing, learning is another.


    Microsoft Windows XP Home Edition running on a 2.40GHz Intel® Pentium® 4 Processor with 512 MB of RAM and a 533 MHz System Bus.

  8. #8
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    Default

    I already had these settings.

    I won't be able to find out the type of firewall as it's a huge organisation with this equipment based in another country.

    Folks, any other suggestions?

  9. #9
    Spybot Advisor Team [Retired] md usa spybot fan's Avatar
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    Default

    donelst:

    Are you still there and is your problem resolved?

    **************

    Daithi_dearg:

    Are you aware that corporate users of Spybot S&D should be using the Spybot S&D Intranet Server for updating?

    Since you evidently can not update using Spybot's integrated update facility from within your environment, follow the advice provided by spybotsandra in Post #2 of this thread and update manually.

    Go to:
    • Then download and execute the following item:
      Detection updates 2006-05-02 - product description
      md5: 473CFB8A8923FD9DE9F0144A316B317C

      This updates the detection rules. Only needed if you do not want to use the update function integrated into Spybot-S&D.

    In addition the advcheck.dll was updated recently. Therefore you should also go to:
    • Then download and execute the following item:
      Advanced check library update 2006-03-31 - product description
      md5: 73047D64714ECB9BD4A023E3A6EF4354

      This is an update for a detection library. Only needed if you do not want to use the update function integrated into Spybot-S&D.

    Getting an answer is one thing, learning is another.


    Microsoft Windows XP Home Edition running on a 2.40GHz Intel® Pentium® 4 Processor with 512 MB of RAM and a 533 MHz System Bus.

  10. #10
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    Default Problems with advcheck.dll

    I was able to get the first update but I was unable to get the update for advcheck.dll. The error I get is:

    Error Opening File for writing:

    C:\Program Files\Spybot - Search & Destroy\advcheck.dll

    Click Abort to stop the installation,
    Retry to try again or
    Ignore to skip this file


    I press ctrl+alt+del to see the running processes and I can't see spybot running and I also stopped teatimer before I tried the install.

    Any ideas?

    Also I ran the Update.exe file and it says no updates are available. Does this mean I am accessing the server?

    Thanks for all your efforts.

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