update problem

[Sandy Denman]

hi all - when i try to run the update mode the little flashlight starts, but then i get a message that i have a socket 10060 error and that the function has timed out. does anyone know what this is and how i can fix it? thanks in advance for your help! sandy

[md usa spybot fan]

Normally a failure to connect during and attempt to "Search for Updates" is accompanied by a message in the following format:

• Error retrieving update info file!
  Socket Error # nnnnn

Were nnnnn is the code of the Socket Error that was encountered:

• Windows Sockets Error Codes

Socket Error # 10060 indicates:

• Connection timed out.
  A connection attempt failed because the connected party did not properly respond after a period of time, or the established connection failed because the connected host has failed to respond.

The primary causes of Socket Errors are not being connected to the internet, firewalls and proxy servers.

Do you have a firewall? If you have a firewall:

• You must authorize SpybotSD.exe to access the internet through your firewall. If you have a firewall and are not sure if that is the cause of the problem, you could (for a short period) disable the firewall and see if the updates work properly.

Are you sitting behind a proxy server? If you are sitting behind a proxy server:

• Go into Spybot > Mode > Advanced mode > Settings > Settings. About 2/3 of the way down the option tree there is a category "Web update". Check the last item in the list "Use proxy to connect to update server". A pop-up will come up were you can enter the information required.
  
  If you are sitting behind a proxy server and need to know what the settings should be, there are hints in the following article on how to find them:
  
  • FAQ - Frequently Asked Questions
    The integrated update is not working. Are there any solutions for this?
    http://www.safer-networking.org/en/faq/10.html

There is some additional information here:

• The integrated update is not working. Are there any solutions for this?
  http://www.safer-networking.org/en/faq/10.html

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Manual updates:

If you are unable to complete an integrated update go to the following WEB page:

• Downloads – The home of Spybot-S&D!
  http://www.spybot.info/en/download/index.html

Download and execute the following three (3) items:

• Detection updates 2006-11-17 - product description
  md5: B8B263CD528311BBC4CA634E05690B7A
  
  This updates the detection rules. Only needed if you do not want to use the update function integrated into Spybot-S&D.
  
  
• Tools update 2006-03-31 - product description
  md5: 6A3F1779DDC2EBAADB65C086687DF4B3
  
  Only needed if you do not use the integrated update.
  
  
• Advanced check library update 2006-03-30 - product description
  md5: 73047D64714ECB9BD4A023E3A6EF4354
  
  This is an update for a detection library. Only needed if you do not want to use the update function integrated into Spybot-S&D.