Dear Experts,
Need your expertise and advise to help clean my cousin's laptop. Using WinXP Home Edition SP2. IE will pop up occassionally with some unidentified URL. Suspect browser hijacked. Am unable to run Panda Activescan. Not sure why. It stopped with 'error on page' at Select a Device for scan. Used eTrust instead, had not attempt any cleaning yet. Also ran Spybot in Safe mode and attempted to fix whatever detected. Would greatly appreciate any advise and help rendered. Thanking in advance.
Here is eTrust log:
Scan Results: 50712 files scanned. 45 viruses were detected.
File Infection Status Path
two.exe Win32/Secdrop.MW infected C:\Documents and Settings\cel\Desktop\
333333[1].htm JS/MHTMLRedir!exploit infected C:\Documents and Settings\cel\Local Settings\Temporary Internet Files\Content.IE5\A9ANFVMS\
A0004561.exe Win32/Thoog.LG infected C:\System Volume Information\_restore{68012480-FF62-4D55-8453-089CE71C6B8D}\RP31\
A0004562.exe Win32/Licat.X infected C:\System Volume Information\_restore{68012480-FF62-4D55-8453-089CE71C6B8D}\RP31\
A0004572.exe Win32/Canbede.M infected C:\System Volume Information\_restore{68012480-FF62-4D55-8453-089CE71C6B8D}\RP31\
A0004574.exe Win32/SillyDl.YQ infected C:\System Volume Information\_restore{68012480-FF62-4D55-8453-089CE71C6B8D}\RP31\
A0004578.dll Win32/Canbede infected C:\System Volume Information\_restore{68012480-FF62-4D55-8453-089CE71C6B8D}\RP31\
A0004584.exe Win32/Thoog.LB infected C:\System Volume Information\_restore{68012480-FF62-4D55-8453-089CE71C6B8D}\RP31\
A0004591.exe Win32/Licat.U infected C:\System Volume Information\_restore{68012480-FF62-4D55-8453-089CE71C6B8D}\RP31\
A0004592.exe Win32/Thoog.KX infected C:\System Volume Information\_restore{68012480-FF62-4D55-8453-089CE71C6B8D}\RP31\
A0004593.exe Win32/Thoog.KW infected C:\System Volume Information\_restore{68012480-FF62-4D55-8453-089CE71C6B8D}\RP31\
A0004599.dll Win32/Canbede infected C:\System Volume Information\_restore{68012480-FF62-4D55-8453-089CE71C6B8D}\RP31\
A0004600.dll Win32/Canbede infected C:\System Volume Information\_restore{68012480-FF62-4D55-8453-089CE71C6B8D}\RP31\
A0004625.dll Win32/Canbede infected C:\System Volume Information\_restore{68012480-FF62-4D55-8453-089CE71C6B8D}\RP32\
A0004626.dll Win32/Canbede infected C:\System Volume Information\_restore{68012480-FF62-4D55-8453-089CE71C6B8D}\RP32\
A0004634.dll Win32/Canbede infected C:\System Volume Information\_restore{68012480-FF62-4D55-8453-089CE71C6B8D}\RP32\
A0004639.dll Win32/Canbede infected C:\System Volume Information\_restore{68012480-FF62-4D55-8453-089CE71C6B8D}\RP32\
A0004676.exe Win32/Thoog.KU infected C:\System Volume Information\_restore{68012480-FF62-4D55-8453-089CE71C6B8D}\RP32\
A0004678.exe Win32/SillyDl.YQ infected C:\System Volume Information\_restore{68012480-FF62-4D55-8453-089CE71C6B8D}\RP32\
A0004680.dll Win32/Canbede infected C:\System Volume Information\_restore{68012480-FF62-4D55-8453-089CE71C6B8D}\RP32\
A0004688.dll Win32/Canbede infected C:\System Volume Information\_restore{68012480-FF62-4D55-8453-089CE71C6B8D}\RP32\
A0004756.dll Win32/Canbede infected C:\System Volume Information\_restore{68012480-FF62-4D55-8453-089CE71C6B8D}\RP33\
A0004769.dll Win32/Canbede infected C:\System Volume Information\_restore{68012480-FF62-4D55-8453-089CE71C6B8D}\RP33\
A0004776.dll Win32/Canbede infected C:\System Volume Information\_restore{68012480-FF62-4D55-8453-089CE71C6B8D}\RP33\
A0004783.dll Win32/Canbede infected C:\System Volume Information\_restore{68012480-FF62-4D55-8453-089CE71C6B8D}\RP33\
A0004787.dll Win32/Canbede infected C:\System Volume Information\_restore{68012480-FF62-4D55-8453-089CE71C6B8D}\RP33\
A0004792.dll Win32/Canbede infected C:\System Volume Information\_restore{68012480-FF62-4D55-8453-089CE71C6B8D}\RP33\
A0004799.dll Win32/Canbede infected C:\System Volume Information\_restore{68012480-FF62-4D55-8453-089CE71C6B8D}\RP33\
A0004805.dll Win32/Canbede infected C:\System Volume Information\_restore{68012480-FF62-4D55-8453-089CE71C6B8D}\RP33\
A0004812.dll Win32/Canbede infected C:\System Volume Information\_restore{68012480-FF62-4D55-8453-089CE71C6B8D}\RP33\
A0004818.dll Win32/Canbede infected C:\System Volume Information\_restore{68012480-FF62-4D55-8453-089CE71C6B8D}\RP33\
A0004824.dll Win32/Canbede infected C:\System Volume Information\_restore{68012480-FF62-4D55-8453-089CE71C6B8D}\RP33\
A0004830.dll Win32/Canbede infected C:\System Volume Information\_restore{68012480-FF62-4D55-8453-089CE71C6B8D}\RP33\
A0004834.dll Win32/Canbede infected C:\System Volume Information\_restore{68012480-FF62-4D55-8453-089CE71C6B8D}\RP33\
A0004842.dll Win32/Canbede infected C:\System Volume Information\_restore{68012480-FF62-4D55-8453-089CE71C6B8D}\RP33\
A0004887.dll Win32/Canbede infected C:\System Volume Information\_restore{68012480-FF62-4D55-8453-089CE71C6B8D}\RP33\
A0004893.dll Win32/Canbede infected C:\System Volume Information\_restore{68012480-FF62-4D55-8453-089CE71C6B8D}\RP33\
A0004901.exe Win32/NetMon.A infected C:\System Volume Information\_restore{68012480-FF62-4D55-8453-089CE71C6B8D}\RP33\
A0004905.exe Win32/Thoog.ME infected C:\System Volume Information\_restore{68012480-FF62-4D55-8453-089CE71C6B8D}\RP33\
A0004909.dll Win32/Canbede infected C:\System Volume Information\_restore{68012480-FF62-4D55-8453-089CE71C6B8D}\RP33\
A0004968.dll Win32/Canbede infected C:\System Volume Information\_restore{68012480-FF62-4D55-8453-089CE71C6B8D}\RP33\
A0004976.exe Win32/Secdrop.MW infected C:\System Volume Information\_restore{68012480-FF62-4D55-8453-089CE71C6B8D}\RP33\
A0004979.dll Win32/Canbede infected C:\System Volume Information\_restore{68012480-FF62-4D55-8453-089CE71C6B8D}\RP33\
A0004992.dll Win32/Canbede infected C:\System Volume Information\_restore{68012480-FF62-4D55-8453-089CE71C6B8D}\RP33\
A0004998.dll Win32/Canbede infected C:\System Volume Information\_restore{68012480-FF62-4D55-8453-089CE71C6B8D}\RP33\
Here is HijackThis log:
Logfile of HijackThis v1.99.1
Scan saved at 05:53:36 PM, on 05/12/2006
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)
Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
C:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe
C:\WINDOWS\system32\rundll32.exe
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Symantec\LiveUpdate\ALUSchedulerSvc.exe
C:\Program Files\WIDCOMM\Bluetooth Software\bin\btwdins.exe
C:\Program Files\TOSHIBA\ConfigFree\CFSvcs.exe
C:\WINDOWS\system32\DVDRAMSV.exe
C:\Program Files\Common Files\Microsoft Shared\VS7DEBUG\MDM.EXE
C:\Program Files\Norton SystemWorks\Norton AntiVirus\IWP\NPFMntor.exe
C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\igfxtray.exe
C:\WINDOWS\system32\igfxpers.exe
C:\Program Files\Synaptics\SynTP\SynTPLpr.exe
C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
C:\Program Files\TOSHIBA\TOSHIBA Zooming Utility\SmoothView.exe
C:\Program Files\TOSHIBA\ConfigFree\NDSTray.exe
C:\WINDOWS\system32\dla\tfswctrl.exe
C:\Program Files\Toshiba\Windows Utilities\Hotkey.exe
C:\Program Files\TOSHIBA\Touch and Launch\PadExe.exe
C:\WINDOWS\system32\igfxsrvc.exe
C:\Program Files\TOSHIBA\ConfigFree\CFSServ.exe
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\WINDOWS\system32\hkcmd.exe
C:\windows_e53.exe
C:\Program Files\TOSHIBA\TOSCDSPD\toscdspd.exe
C:\WINDOWS\system32\ctfmon.exe
C:\WINDOWS\system32\igfxext.exe
C:\Program Files\Spybot - Search & Destroy\TeaTimer.exe
C:\Program Files\WIDCOMM\Bluetooth Software\BTTray.exe
C:\WINDOWS\system32\RAMASST.exe
C:\Program Files\Messenger\msmsgs.exe
C:\WINDOWS\system32\wuauclt.exe
C:\Documents and Settings\cel\My Documents\HijackThis\HijackThis.exe
R1 - HKCU\Software\Microsoft\Internet Connection Wizard,ShellNext = http://pc.support.global.toshiba.com/
O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - C:\Program Files\Norton SystemWorks\Norton AntiVirus\NavShExt.dll
O4 - HKLM\..\Run: [LaunchApp] launchapp
O4 - HKLM\..\Run: [IgfxTray] C:\WINDOWS\system32\igfxtray.exe
O4 - HKLM\..\Run: [Persistence] C:\WINDOWS\system32\igfxpers.exe
O4 - HKLM\..\Run: [SynTPLpr] C:\Program Files\Synaptics\SynTP\SynTPLpr.exe
O4 - HKLM\..\Run: [SynTPEnh] C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
O4 - HKLM\..\Run: [SmoothView] C:\Program Files\TOSHIBA\TOSHIBA Zooming Utility\SmoothView.exe
O4 - HKLM\..\Run: [NDSTray.exe] NDSTray.exe
O4 - HKLM\..\Run: [dla] C:\WINDOWS\system32\dla\tfswctrl.exe
O4 - HKLM\..\Run: [Toshiba Hotkey Utility] "C:\Program Files\Toshiba\Windows Utilities\Hotkey.exe" /lang en
O4 - HKLM\..\Run: [PadTouch] C:\Program Files\TOSHIBA\Touch and Launch\PadExe.exe
O4 - HKLM\..\Run: [CFSServ.exe] CFSServ.exe -NoClient
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [Symantec NetDriver Monitor] C:\PROGRA~1\SYMNET~1\SNDMon.exe /Consumer
O4 - HKLM\..\Run: [HotKeysCmds] C:\WINDOWS\system32\hkcmd.exe
O4 - HKLM\..\Run: [windows] C:\\windows_e53.exe
O4 - HKLM\..\Run: [newname] C:\\nwnmff_e54.exe
O4 - HKLM\..\Run: [keyboard] c:\\kybrdff_e90.exe
O4 - HKLM\..\Run: [defender] c:\\dfndrff_e90.exe
O4 - HKCU\..\Run: [TOSCDSPD] C:\Program Files\TOSHIBA\TOSCDSPD\toscdspd.exe
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [Norton SystemWorks] "C:\Program Files\Norton SystemWorks\cfgwiz.exe" /GUID {05858CFD-5CC4-4ceb-AAAF-CF00BF39736A} /MODE CfgWiz
O4 - HKCU\..\Run: [Yahoo! Pager] "C:\PROGRA~1\Yahoo!\MESSEN~1\YAHOOM~1.EXE" -quiet
O4 - HKCU\..\Run: [SpybotSD TeaTimer] C:\Program Files\Spybot - Search & Destroy\TeaTimer.exe
O4 - Global Startup: Adobe Gamma Loader.lnk = C:\Program Files\Common Files\Adobe\Calibration\Adobe Gamma Loader.exe
O4 - Global Startup: BTTray.lnk = ?
O4 - Global Startup: RAMASST.lnk = C:\WINDOWS\system32\RAMASST.exe
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\OFFICE11\EXCEL.EXE/3000
O8 - Extra context menu item: Send To &Bluetooth - C:\Program Files\WIDCOMM\Bluetooth Software\btsendto_ie_ctx.htm
O16 - DPF: {0EB0E74A-2A76-4AB3-A7FB-9BD8C29F7F75} (CKAVWebScan Object) - http://www.kaspersky.com/kos/eng/par...an_unicode.cab
O16 - DPF: {7B297BFD-85E4-4092-B2AF-16A91B2EA103} (WScanCtl Class) - http://www3.ca.com/securityadvisor/v...fo/webscan.cab
O16 - DPF: {9A9307A0-7DA4-4DAF-B042-5009F29E09E1} (ActiveScan Installer Class) - http://acs.pandasoftware.com/actives...ree/asinst.cab
O16 - DPF: {B38870E4-7ECB-40DA-8C6A-595F0A5519FF} (MsnMessengerSetupDownloadControl Class) - http://messenger.msn.com/download/Ms...Downloader.cab
O18 - Protocol: msnim - {828030A1-22C1-4009-854F-8E305202313F} - "C:\PROGRA~1\MSNMES~1\msgrapp.dll" (file missing)
O20 - Winlogon Notify: BITS - C:\WINDOWS\
O20 - Winlogon Notify: Control Panel - C:\WINDOWS\
O20 - Winlogon Notify: igfxcui - C:\WINDOWS\
O20 - Winlogon Notify: ModuleUsage - C:\WINDOWS\
O20 - Winlogon Notify: ShellServiceObjectDelayLoad - C:\WINDOWS\system32\jtp0077me.dll
O20 - Winlogon Notify: WgaLogon - C:\WINDOWS\
O23 - Service: Automatic LiveUpdate Scheduler - Symantec Corporation - C:\Program Files\Symantec\LiveUpdate\ALUSchedulerSvc.exe
O23 - Service: Bluetooth Service (btwdins) - WIDCOMM, Inc. - C:\Program Files\WIDCOMM\Bluetooth Software\bin\btwdins.exe
O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
O23 - Service: Symantec Password Validation (ccPwdSvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccPwdSvc.exe
O23 - Service: Symantec Settings Manager (ccSetMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
O23 - Service: ConfigFree Service (CFSvcs) - TOSHIBA CORPORATION - C:\Program Files\TOSHIBA\ConfigFree\CFSvcs.exe
O23 - Service: DVD-RAM_Service - Matsushita Electric Industrial Co., Ltd. - C:\WINDOWS\system32\DVDRAMSV.exe
O23 - Service: LiveUpdate - Symantec Corporation - C:\PROGRA~1\Symantec\LIVEUP~1\LUCOMS~1.EXE
O23 - Service: Norton AntiVirus Auto-Protect Service (navapsvc) - Symantec Corporation - C:\Program Files\Norton SystemWorks\Norton AntiVirus\navapsvc.exe
O23 - Service: Norton AntiVirus Firewall Monitor Service (NPFMntor) - Symantec Corporation - C:\Program Files\Norton SystemWorks\Norton AntiVirus\IWP\NPFMntor.exe
O23 - Service: SAVScan - Symantec Corporation - C:\Program Files\Norton SystemWorks\Norton AntiVirus\SAVScan.exe
O23 - Service: ScriptBlocking Service (SBService) - Symantec Corporation - C:\PROGRA~1\COMMON~1\SYMANT~1\SCRIPT~1\SBServ.exe
O23 - Service: Symantec Network Drivers Service (SNDSrvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
O23 - Service: Symantec SPBBCSvc (SPBBCSvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe
O23 - Service: Symantec Core LC - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe