Can't find my windows xp
I got to step 3 and it wanted me to insert my windows home xp cd. I can't find it. It sat for years in the same spot and a few weeks ago I pulled it out and now can't find it. I'm going to have to clean my computer room and will get back with you as soon as possible.
Hi Michele2012
Please let me know: how you're making out.?
Still trying to find my Windows XP cd. It's so frustrating.
Hi Michele2012
Do not worry, I'm here. Find your Windows XP cd
Giving up
Originally Posted by Robybel
Hi Michele2012
Do not worry, I'm here. Find your Windows XP cd
Robybel:
I give up. I cleaned every drawer, stack of paper, behind the bookcase where it used to be, no stone unturned in my computer room and cannot find that Windows disk. Go ahead and close out this thread and when I ever find it I will start a new thread. The only problem I am having now is the mouse is clicking too fast and a single click is acting like a double click. I had this problem before so will move back to another mouse that doesn't plug in the BUS and that takes care of that. Thanks for all your help. I can copy now from websites to Word. Only had an error once with something else that I can't remember. Michele
Hi Michele2012
IT APPEARS THAT YOUR LOGS ARE NOW CLEAN
This infection appears to have been cleaned, but I can not give you any absolute guarantees. As a precaution, I would go ahead and change all of your passwords as this is especially important after an infection.
- Click START then RUN
- Now type Combofix /uninstall in the runbox and click OK. Note the space between the X and the /, it needs to be there.
Unistall AdwCleaner
- Double click on adwcleaner.exe to run the tool.
- Click on Uninstall.
- Confirm with yes.
Any of the logs that you created for use in the forums or remaining tools that have not yet been removed can be deleted so they aren't cluttering up your desktop.
Adobe Update to the latest version
On your computer exist an old version of Adobe products:
Adobe reader
- Please go to this page, http://www.adobe.com/downloads/updates/
- In Find product updates, scroll down the menu until you find the product you want to update.
- Select it and click go.
- At this point you will be directed to the update page, scroll down until you Updates/Programs and select the latest version of the product.
- It will be 'directed to the download page, and then click proceed to download and follow the instructions.
- Follow these steps for all products that require upgrade.
MOST IMPORTANT: You Need to Update Windows and IE to get all the Latest Security Patches to protect your computer from the malware that is around on the internet.
Java is very easily exploited these days and it's a good idea to disable Java in the browser
http://www.techsupportforum.com/foru...rs-683721.html
Here are some tips to reduce the potential for spyware infection in the future:
1. Make your Internet Explorer more secure - This can be done by following these simple instructions:
- From within Internet Explorer click on the Tools menu and then click on Options.
- Click once on the Security tab
- Click once on the Internet icon so it becomes highlighted.
- Click once on the Custom Level button.
- Change the Download signed ActiveX controls to Prompt
- Change the Download unsigned ActiveX controls to Disable
- Change the Initialize and script ActiveX controls not marked as safe to Disable
- Change the Installation of desktop items to Prompt
- Change the Launching programs and files in an IFRAME to Prompt
- Change the Navigate sub-frames across different domains to Prompt
- When all these settings have been made, click on the OK button.
- If it prompts you as to whether or not you want to save the settings, press the Yes button.
- Next press the Apply button and then the OK to exit the Internet Properties page.
Make your Mozilla Firefox more secure - This can be done by adding these add-ons:
2. Enable Protected Mode in Internet Explorer. This helps Windows Vista users stay more protected from attack by running Internet Explorer with restricted privileges as well as reducing the ability to write, alter or destroy data on your system or install malicious code. To make sure this is running follow these steps:
- Open Internet Explorer
- Click on Tools > Internet Options
- Press Security tab
- Select Internet zone then place check next to Enable Protected Mode if not already done
- Do the same for Local Intranet, Trusted Sites and Restricted Sites and then press Apply
- Restart Internet Explorer and in the bottom right corner of your screen you will see Protected Mode: On showing you it is enabled.
3. Use and update an anti-virus software - I can not overemphasize the need for you to use and update your anti-virus application on a regular basis. With the ever increasing number of new variants of malware arriving on the scene daily, you become very susceptible to an attack without updated protection.
4. Firewall
Using a third-party firewall will allow you to give/deny access for applications that want to go online. Without a firewall your computer is susceptible to being hacked and taken over. Simply using a firewall in its default configuration can lower your risk greatly. A tutorial on firewalls can be found here. **There are firewalls listed in this tutorial that could be downloaded and used but I would personally only recommend using one of the following two below:
Online Armor Free
Agnitum Outpost Firewall Free
5.SPYWARE PREVENTION
This is a good time to set up protection against further attacks. In light of your recent problem, I'm sure you'd like to avoid any future infections. Please read these well written articles:
- How Did I Get Infected In The First Place? by TonyKlein
- How to Prevent Malware by miekiemoes
- PC Safety and Security--What Do I Need?
6. Consider a custom hosts file such as MVPS HOSTS. This custom hosts file effectively blocks a wide range of unwanted ads, banners, 3rd party Cookies, 3rd party page counters, web bugs, and many hijackers. For information on how to download and install, please read this tutorial by WinHelp2002
Note: Be sure to follow the instructions to disable the DNS Client service before installing a custom hosts file.
7. WOT (Web of Trust) As "Googling" is such an integral part of internet life, this free browser add on warns you about risky websites that try to scam visitors, deliver malware or send spam. It is especially helpful when browsing or searching in unfamiliar territory. WOT's color-coded icons show you ratings for 21 million websites, helping you avoid the dangerous sites. WOT has an add-on available for Firefox, Internet Explorer as well as Google Chrome.
8.Finally, I strongly recommend that you read TonyKlein's good advice So how did I get infected in the first place?
Please reply to this thread once more if you are satisfied so that we can mark the problem as resolved.
Don't close me out yet
Okay, don't close this thread out yet. I'm going to attempt to do all these things. First, I'm going to try to change my password that I use to log on to my computer and if I can't find the answer to that online I will be back with questions.
Thanks.
That was scary
Boy that was scary. I changed the Administrator password and the Owner password and when I rebooted the computer froze at a certain point. Then I unplugged it from the wall and started over and now it works. I don't think I am going to try the part where you do it backing it up on a disc.
Okay....now I'm going to continue with your instructions.
Thanks.
Question...
I clicked START and RUN and typed Combofix / uninstall and it said:
A critical update is required. ComboFix shall now update itself. I clicked OK.
Then it said Avast is analyzing.... There was some mention of a file: ns7.tmp
Then it said: We didn't find enough evidence to identify the file as malware.
The file is: c:\32788R22FWJF/ieexplore.exe
I backed out of it.
Should I keep going???
Hi Michele2012
Yes, you can continue
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