I followed the instructions in the FAQs: Why are some of my favourite internet sites blocked? and where it says to untick the box next to "Resident 'SDHelper' (Internet Explorer bad download blocker) active" on my spybot the box is grayed out where I can't uncheck the box next to it. What should I do? also if you know of what else may be the problem behind why Vistaprint won't load I'd be happy to hear them because I've tried everything I could think of from wiping my internet explorer history, cookies, etc. to uploading firefox and attempting to access it with that. -My connection's fine and the site works on my dad's computer (using the same internet connection). Thanks for the help!