Have scanned and spybot search & destroy found both problems on my PC. Trying to get it removed for weeks now. Took PC to Office Depot and they did a scan to see what the problem was and said it was malware. Tried Malwarebytes and no luck. I've attached the attach.txt file from the dds report and the dds report below.

Thanks,
Julie

.
DDS (Ver_2011-08-26.01) - NTFSx86
Internet Explorer: 8.0.6001.18702
Run by Jim at 21:54:44 on 2012-02-18
Microsoft Windows XP Professional 5.1.2600.3.1252.1.1033.18.2559.1661 [GMT -6:00]
.
AV: Norton Internet Security *Enabled/Updated* {E10A9785-9598-4754-B552-92431C1C35F8}
FW: Norton Internet Security *Enabled*
.
============== Running Processes ===============
.
C:\WINDOWS\system32\nvsvc32.exe
C:\WINDOWS\system32\svchost -k DcomLaunch
svchost.exe
C:\WINDOWS\System32\svchost.exe -k netsvcs
svchost.exe
svchost.exe
C:\WINDOWS\system32\spoolsv.exe
svchost.exe
C:\WINDOWS\system32\GManager.exe
C:\Program Files\Malwarebytes' Anti-Malware\mbamservice.exe
C:\Program Files\Norton Internet Security\Engine\19.5.0.145\ccSvcHst.exe
C:\WINDOWS\system32\svchost.exe -k imgsvc
C:\WINDOWS\system32\U2VSvr.exe
C:\Program Files\Yahoo!\SoftwareUpdate\YahooAUService.exe
C:\Program Files\Norton Internet Security\Engine\19.5.0.145\ccSvcHst.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Malwarebytes' Anti-Malware\mbamgui.exe
C:\WINDOWS\system32\MTri1+.exe
C:\WINDOWS\System32\svchost.exe -k HTTPFilter
C:\Program Files\Logitech\SetPoint\SetPoint.exe
C:\Program Files\Common Files\Logishrd\KHAL2\KHALMNPR.EXE
C:\Documents and Settings\Jim\Local Settings\Application Data\Google\Chrome\Application\chrome.exe
C:\Documents and Settings\Jim\Local Settings\Application Data\Google\Chrome\Application\chrome.exe
C:\Documents and Settings\Jim\Local Settings\Application Data\Google\Chrome\Application\chrome.exe
C:\Documents and Settings\Jim\Local Settings\Application Data\Google\Chrome\Application\chrome.exe
C:\Documents and Settings\Jim\Local Settings\Application Data\Google\Chrome\Application\chrome.exe
C:\Documents and Settings\Jim\Local Settings\Application Data\Google\Chrome\Application\chrome.exe
.
============== Pseudo HJT Report ===============
.
BHO: &Yahoo! Toolbar Helper: {02478d38-c3f9-4efb-9b51-7695eca05670} - c:\progra~1\yahoo!\companion\installs\cpn\yt.dll
BHO: Norton Identity Protection: {602adb0e-4aff-4217-8aa1-95dac4dfa408} - c:\program files\norton internet security\engine\19.5.0.145\coIEPlg.dll
BHO: Norton Vulnerability Protection: {6d53ec84-6aae-4787-aeee-f4628f01010c} - c:\program files\norton internet security\engine\19.5.0.145\ips\IPSBHO.DLL
BHO: Groove GFS Browser Helper: {72853161-30c5-4d22-b7f9-0bbc1d38a37e} - c:\progra~1\micros~4\office14\GROOVEEX.DLL
BHO: Zynga Toolbar: {7b13ec3e-999a-4b70-b9cb-2617b8323822} - c:\program files\zynga\prxtbZyn2.dll
BHO: Windows Live Sign-in Helper: {9030d464-4c02-4abf-8ecc-5164760863c6} - c:\program files\common files\microsoft shared\windows live\WindowsLiveLogin.dll
BHO: Skype Browser Helper: {ae805869-2e5c-4ed4-8f7b-f1f7851a4497} - c:\program files\skype\toolbars\internet explorer\skypeieplugin.dll
BHO: Office Document Cache Handler: {b4f3a835-0e21-4959-ba22-42b3008e02ff} - c:\progra~1\micros~4\office14\URLREDIR.DLL
BHO: SingleInstance Class: {fdad4da1-61a2-4fd8-9c17-86f7ac245081} - c:\progra~1\yahoo!\companion\installs\cpn\YTSingleInstance.dll
TB: Norton Toolbar: {7febefe3-6b19-4349-98d2-ffb09d4b49ca} - c:\program files\norton internet security\engine\19.5.0.145\coIEPlg.dll
TB: Yahoo! Toolbar: {ef99bd32-c1fb-11d2-892f-0090271d4f88} - c:\progra~1\yahoo!\companion\installs\cpn\yt.dll
TB: Zynga Toolbar: {7b13ec3e-999a-4b70-b9cb-2617b8323822} - c:\program files\zynga\prxtbZyn2.dll
uRun: [ctfmon.exe] c:\windows\system32\ctfmon.exe
mRun: [Util] c:\windows\system32\Util.exe
mRun: [NvCplDaemon] RUNDLL32.EXE c:\windows\system32\NvCpl.dll,NvStartup
mRun: [Malwarebytes' Anti-Malware] "c:\program files\malwarebytes' anti-malware\mbamgui.exe" /starttray
StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\adobeg~1.lnk - c:\program files\common files\adobe\calibration\Adobe Gamma Loader.exe
StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\logite~1.lnk - c:\program files\logitech\setpoint\SetPoint.exe
IE: E&xport to Microsoft Excel - c:\progra~1\micros~4\office14\EXCEL.EXE/3000
IE: Se&nd to OneNote - c:\progra~1\micros~4\office14\ONBttnIE.dll/105
IE: {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe
IE: {FB5F1910-F110-11d2-BB9E-00C04F795683} - c:\program files\messenger\msmsgs.exe
IE: {2670000A-7350-4f3c-8081-5663EE0C6C49} - {48E73304-E1D6-4330-914C-F5F514E3486C} - c:\program files\microsoft office\office14\ONBttnIE.dll
IE: {789FE86F-6FC4-46A1-9849-EDE0DB0C95CA} - {FFFDC614-B694-4AE6-AB38-5D6374584B52} - c:\program files\microsoft office\office14\ONBttnIELinkedNotes.dll
IE: {898EA8C8-E7FF-479B-8935-AEC46303B9E5} - {898EA8C8-E7FF-479B-8935-AEC46303B9E5} - c:\program files\skype\toolbars\internet explorer\skypeieplugin.dll
TCP: DhcpNameServer = 192.168.0.1
TCP: Interfaces\{650CF2D8-0700-43D9-832D-08377C6334BC} : DhcpNameServer = 192.168.0.1
TCP: Interfaces\{71EBFABE-60B5-4F98-A8C1-B4D2B14418DC} : DhcpNameServer = 24.116.2.50 24.116.2.34
TCP: Interfaces\{F8B80838-1662-451D-8A63-80D784C4917F} : DhcpNameServer = 10.0.0.1
Filter: text/xml - {807573E5-5146-11D5-A672-00B0D022E945} - c:\program files\common files\microsoft shared\office14\MSOXMLMF.DLL
Handler: skype-ie-addon-data - {91774881-D725-4E58-B298-07617B9B86A8} - c:\program files\skype\toolbars\internet explorer\skypeieplugin.dll
Notify: LBTWlgn - c:\program files\common files\logishrd\bluetooth\LBTWlgn.dll
SEH: Groove GFS Stub Execution Hook: {b5a7f190-dda6-4420-b3ba-52453494e6cd} - c:\progra~1\micros~4\office14\GROOVEEX.DLL
.
================= FIREFOX ===================
.
FF - ProfilePath - c:\documents and settings\jim\application data\mozilla\firefox\profiles\quflwt9q.default\
FF - prefs.js: browser.search.defaulturl - hxxp://search.conduit.com/ResultsExt.aspx?ctid=CT2464113&SearchSource=3&q={searchTerms}
FF - prefs.js: browser.search.selectedEngine - Bing
FF - prefs.js: browser.startup.homepage - hxxp://www.msn.com/?pc=Z152&install_date=20110823
FF - prefs.js: keyword.URL - chrome://browser-region/locale/region.properties
FF - component: c:\documents and settings\all users\application data\norton\{0c55c096-0f1d-4f28-aaa2-85ef591126e7}\nis_18.5.0.125\coffplgn\components\coFFPlgn.dll
FF - component: c:\documents and settings\all users\application data\norton\{0c55c096-0f1d-4f28-aaa2-85ef591126e7}\nis_18.5.0.125\ipsffplgn\components\IPSFFPl.dll
FF - component: c:\documents and settings\jim\application data\mozilla\firefox\profiles\quflwt9q.default\extensions\{495efdc3-a12c-48db-9377-c368f4cb4257}\components\RadioWMPCoreGecko19.dll
FF - component: c:\documents and settings\jim\application data\mozilla\firefox\profiles\quflwt9q.default\extensions\{7b13ec3e-999a-4b70-b9cb-2617b8323822}\components\RadioWMPCoreGecko19.dll
FF - component: c:\documents and settings\jim\application data\mozilla\firefox\profiles\quflwt9q.default\extensions\engine@conduit.com\components\RadioWMPCoreGecko19.dll
FF - component: c:\program files\mozilla firefox\extensions\{ab2ce124-6272-4b12-94a9-7303c7397bd1}\components\SkypeFfComponent.dll
FF - plugin: c:\documents and settings\jim\local settings\application data\google\update\1.3.21.99\npGoogleUpdate3.dll
FF - plugin: c:\progra~1\micros~4\office14\NPAUTHZ.DLL
FF - plugin: c:\progra~1\micros~4\office14\NPSPWRAP.DLL
FF - plugin: c:\program files\google\update\1.3.21.57\npGoogleUpdate3.dll
FF - plugin: c:\program files\google\update\1.3.21.65\npGoogleUpdate3.dll
FF - plugin: c:\program files\google\update\1.3.21.69\npGoogleUpdate3.dll
FF - plugin: c:\program files\google\update\1.3.21.79\npGoogleUpdate3.dll
FF - plugin: c:\program files\google\update\1.3.21.99\npGoogleUpdate3.dll
.
---- FIREFOX POLICIES ----
FF - user.js: yahoo.ytff.general.dontshowhpoffer - true
============= SERVICES / DRIVERS ===============
.
R0 SymDS;Symantec Data Store;c:\windows\system32\drivers\nis\1305000.091\symds.sys [2012-2-2 340088]
R0 SymEFA;Symantec Extended File Attributes;c:\windows\system32\drivers\nis\1305000.091\symefa.sys [2012-2-2 905336]
R0 xfilt;VIA SATA IDE Hot-plug Driver;c:\windows\system32\drivers\xfilt.sys [2009-8-10 11264]
R1 BHDrvx86;BHDrvx86;c:\documents and settings\all users\application data\norton\{0c55c096-0f1d-4f28-aaa2-85ef591126e7}\nis_19.1.0.28\definitions\bashdefs\20120215.001\BHDrvx86.sys [2012-2-15 820344]
R1 ccSet_NIS;Norton Internet Security Settings Manager;c:\windows\system32\drivers\nis\1305000.091\ccsetx86.sys [2012-2-2 132744]
R1 SymIRON;Symantec Iron Driver;c:\windows\system32\drivers\nis\1305000.091\ironx86.sys [2012-2-2 149624]
R2 GManager;GManager;c:\windows\system32\GManager.exe [2011-12-31 214392]
R2 LBeepKE;LBeepKE;c:\windows\system32\drivers\LBeepKE.sys [2010-12-25 10384]
R2 MBAMService;MBAMService;c:\program files\malwarebytes' anti-malware\mbamservice.exe [2012-2-18 652360]
R2 NIS;Norton Internet Security;c:\program files\norton internet security\engine\19.5.0.145\ccsvchst.exe [2012-2-2 138248]
R2 U2VSvr;U2VSvr;c:\windows\system32\U2VSvr.exe [2012-1-29 199296]
R3 EraserUtilRebootDrv;EraserUtilRebootDrv;c:\program files\common files\symantec shared\eengine\EraserUtilRebootDrv.sys [2012-2-16 106104]
R3 IDSxpx86;IDSxpx86;c:\documents and settings\all users\application data\norton\{0c55c096-0f1d-4f28-aaa2-85ef591126e7}\nis_19.1.0.28\definitions\ipsdefs\20120217.003\IDSXpx86.sys [2012-2-17 356280]
R3 MBAMProtector;MBAMProtector;c:\windows\system32\drivers\mbam.sys [2012-2-18 20464]
R3 NAVENG;NAVENG;c:\documents and settings\all users\application data\norton\{0c55c096-0f1d-4f28-aaa2-85ef591126e7}\nis_19.1.0.28\definitions\virusdefs\20120217.036\NAVENG.SYS [2012-2-18 86136]
R3 NAVEX15;NAVEX15;c:\documents and settings\all users\application data\norton\{0c55c096-0f1d-4f28-aaa2-85ef591126e7}\nis_19.1.0.28\definitions\virusdefs\20120217.036\NAVEX15.SYS [2012-2-18 1576312]
R3 NVHDA;Service for NVIDIA High Definition Audio Driver;c:\windows\system32\drivers\nvhda32.sys [2009-8-21 57320]
R3 T1PExGrp;T1PExGrp;c:\windows\system32\drivers\T1PExGrp.sys [2011-12-31 30080]
R3 T1PMrGrp;T1PMrGrp;c:\windows\system32\drivers\T1PMrGrp.sys [2011-12-31 30720]
S2 clr_optimization_v4.0.30319_32;Microsoft .NET Framework NGEN v4.0.30319_X86;c:\windows\microsoft.net\framework\v4.0.30319\mscorsvw.exe [2010-3-18 130384]
S2 gupdate;Google Update Service (gupdate);c:\program files\google\update\GoogleUpdate.exe [2011-1-21 136176]
S3 gupdatem;Google Update Service (gupdatem);c:\program files\google\update\GoogleUpdate.exe [2011-1-21 136176]
S3 MatSvc;Microsoft Automated Troubleshooting Service;c:\program files\microsoft fix it center\Matsvc.exe [2011-6-13 267568]
S3 Microsoft SharePoint Workspace Audit Service;Microsoft SharePoint Workspace Audit Service;c:\program files\microsoft office\office14\GROOVE.EXE [2011-6-12 31125880]
S3 osppsvc;Office Software Protection Platform;c:\program files\common files\microsoft shared\officesoftwareprotectionplatform\OSPPSVC.EXE [2010-1-9 4640000]
S3 t1pusb;Trigger 1+ Graphics Card;c:\windows\system32\drivers\t1pusb.sys [2012-1-29 141824]
S3 WPFFontCache_v0400;Windows Presentation Foundation Font Cache 4.0.0.0;c:\windows\microsoft.net\framework\v4.0.30319\wpf\WPFFontCache_v0400.exe [2010-3-18 753504]
.
=============== Created Last 30 ================
.
2012-02-18 20:13:29 -------- d-----w- c:\documents and settings\jim\application data\Malwarebytes
2012-02-18 20:13:19 -------- d-----w- c:\documents and settings\all users\application data\Malwarebytes
2012-02-18 20:13:18 20464 ----a-w- c:\windows\system32\drivers\mbam.sys
2012-02-18 20:13:18 -------- d-----w- c:\program files\Malwarebytes' Anti-Malware
2012-02-18 19:03:30 -------- d-----w- c:\documents and settings\jim\application data\QuickScan
2012-02-18 19:03:05 -------- d-----w- C:\temp
2012-02-18 19:02:32 -------- d-----w- c:\program files\Office Depot PC Support Agent
2012-02-18 19:02:32 -------- d-----w- c:\program files\common files\supportsoft
2012-02-18 04:09:44 -------- d--h--w- c:\windows\system32\GroupPolicy
2012-02-15 11:44:35 3072 -c----w- c:\windows\system32\dllcache\iacenc.dll
2012-02-15 11:44:35 3072 ------w- c:\windows\system32\iacenc.dll
2012-02-15 03:24:38 -------- d-----w- c:\windows\system32\msmq
2012-02-15 03:24:37 -------- d-----w- C:\Inetpub
2012-02-13 02:36:20 626688 ----a-w- c:\program files\mozilla firefox\msvcr80.dll
2012-02-13 02:36:20 548864 ----a-w- c:\program files\mozilla firefox\msvcp80.dll
2012-02-13 02:36:20 479232 ----a-w- c:\program files\mozilla firefox\msvcm80.dll
2012-02-13 02:36:20 45016 ----a-w- c:\program files\mozilla firefox\mozutils.dll
2012-02-03 03:02:49 388216 ----a-w- c:\windows\system32\drivers\nis\1305000.091\symtdi.sys
2012-02-03 03:02:49 345208 ----a-w- c:\windows\system32\drivers\nis\1305000.091\symtdiv.sys
2012-02-03 03:02:48 318584 ----a-w- c:\windows\system32\drivers\nis\1305000.091\symnets.sys
2012-02-03 03:02:47 905336 ----a-w- c:\windows\system32\drivers\nis\1305000.091\symefa.sys
2012-02-03 03:02:46 340088 ----a-r- c:\windows\system32\drivers\nis\1305000.091\symds.sys
2012-02-03 03:02:46 32888 ----a-w- c:\windows\system32\drivers\nis\1305000.091\srtspx.sys
2012-02-03 03:02:45 574584 ----a-w- c:\windows\system32\drivers\nis\1305000.091\srtsp.sys
2012-02-03 03:02:45 149624 ----a-w- c:\windows\system32\drivers\nis\1305000.091\ironx86.sys
2012-02-03 03:02:44 132744 ----a-w- c:\windows\system32\drivers\nis\1305000.091\ccsetx86.sys
2012-02-03 03:01:16 4782 ----a-w- c:\windows\system32\drivers\nis\1305000.091\symvtcer.dat
2012-02-03 03:01:16 -------- d-----w- c:\windows\system32\drivers\nis\1305000.091
2012-01-30 02:45:43 -------- d-----w- c:\program files\MCT Corp
2012-01-30 01:40:52 -------- d-----w- c:\windows\system32\LogFiles
.
==================== Find3M ====================
.
2012-02-03 03:03:30 60872 ----a-w- c:\windows\system32\S32EVNT1.DLL
2012-02-03 03:03:30 141944 ----a-w- c:\windows\system32\drivers\SYMEVENT.SYS
2012-01-12 16:53:24 1859968 ----a-w- c:\windows\system32\win32k.sys
2011-12-17 19:46:36 916992 ----a-w- c:\windows\system32\wininet.dll
2011-12-17 19:46:36 43520 ----a-w- c:\windows\system32\licmgr10.dll
2011-12-17 19:46:36 1469440 ----a-w- c:\windows\system32\inetcpl.cpl
2011-12-16 12:22:58 385024 ----a-w- c:\windows\system32\html.iec
2011-11-25 21:57:19 293376 ----a-w- c:\windows\system32\winsrv.dll
.
============= FINISH: 21:55:31.64 ===============