also on the automatic McAfee scan, "PrcViewer" says it cant be completely removed- any issues with this ?
also on the automatic McAfee scan, "PrcViewer" says it cant be completely removed- any issues with this ?
Hi
Well I can't see nothing without more details about PrcViewer.
Microsoft MVP Consumer Security 2008-2011
Member of ASAP and UNITE since 2006
ok sorry, does this mean anything ?
And should I run any other scan right now?
From McAfee...
Threat Profile: PrcViewer
Risk Assessment
- Home Users: N/A
- Corporate Users: N/A
Date Discovered: 11/30/2005
Date Added: 11/30/2005
Origin: N/A
Length: N/A
Type: Program
SubType: Win32
DAT Required: 4640
Program Characteristics
McAfee(R) AVERT™ recognizes that this program may have legitimate uses in contexts where an authorized administrator has knowingly installed this application. If you agreed to a license agreement for this, or another bundled application, you may have legal obligations with regard to removing this software, or using the host application without this software. Please contact the software vendor for further information.
See http://vil.nai.com/vil/DATReadme.asp for a list of Program detections added to the DATs.
See http://vil.nai.com/vil/pups/configuration.htm for information about how to enable, disable, and exclude detection of legitimately installed programs.
This is a generic detection that covers multiple variants of PRCViewer. PRCViewer is a small command line utility that can alter a processes characteristics (Affinity and Priority) and also View, Close, Kill, Suspend and Resume running processes, even when Task Manager access is disabled.
For further details of the original legitimate application(Process.exe), please visit the Beyond Logic website.
See http://www.beyondlogic.org/solutions...rocessutil.htm
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Hi
Thanks for that.
File is legitimate in this case.
However, we remove that during final cleanup.
Any other issues?
Microsoft MVP Consumer Security 2008-2011
Member of ASAP and UNITE since 2006
Its been working great this morning, let's do a final cleanup, remember that's when I got re-infected yesterday.
Hi
Then you're clean!
Now that you are clean, please follow these simple steps in order to keep your computer clean and secure:
Your Java is out of date. Older versions have vulnerabilities that malware can use to infect your system. A malicious site could render Java content under older, vulnerable versions of Sun's software if the user has not removed them. Please follow these steps to remove older version Java components and update:
- Download the latest version of Java Runtime Environment (JRE) 6 Update 3 and save it to your desktop.
- Scroll down to where it says "Java Runtime Environment (JRE) 6u3...allows end-users to run Java applications".
- Click the "Download" button to the right.
- Read the License Agreement and then check the box that says: "Accept License Agreement".
- The page will refresh.
- Click on the link to download Windows Offline Installation and save the file to your desktop.
- Close any programs you may have running - especially your web browser.
- Go to Start > Settings > Control Panel, double-click on Add/Remove Programs and remove all older versions of Java.
- Check (highlight) any item with Java Runtime Environment (JRE or J2SE) in the name.
- Click the Remove or Change/Remove button.
- Repeat as many times as necessary to remove each Java versions.
- Reboot your computer once all Java components are removed.
- Then from your desktop double-click on jre-6u3-windows-i586-p.exe to install the newest version.
Update Adobe Reader
It looks like your version of Adobe Reader is out of date and you're vulnerable for infections.
Please download the newest version here:
http://www.adobe.com/products/acroba...ript=1&dlm=nos
Install it, then go to Add/Remove Programs and remove any older versions that may remain.
Next we remove all used tools.
Please download OTMoveIt and save it to desktop.
- Double-click OTMoveIt.exe.
- Click the CleanUp! button.
- Select Yes when the "Begin cleanup Process?" prompt appears.
- If you are prompted to Reboot during the cleanup, select Yes.
- The tool will delete itself once it finishes, if not delete it by yourself.
Note: If you receive a warning from your firewall or other security programs regarding OTMoveIt attempting to contact the internet, please allow it to do so.
- Disable and Enable System Restore. - If you are using Windows XP then you should disable and re-enable system restore to make sure there are no infected files found in a restore point.
You can find instructions on how to enable and re-enable system restore here:
Windows XP System Restore Guide
Re-enable system restore with instructions from tutorial above
- Make your Internet Explorer more secure - This can be done by following these simple instructions:
- From within Internet Explorer click on the Tools menu and then click on Options.
- Click once on the Security tab
- Click once on the Internet icon so it becomes highlighted.
- Click once on the Custom Level button.
- Change the Download signed ActiveX controls to Prompt
- Change the Download unsigned ActiveX controls to Disable
- Change the Initialize and script ActiveX controls not marked as safe to Disable
- Change the Installation of desktop items to Prompt
- Change the Launching programs and files in an IFRAME to Prompt
- Change the Navigate sub-frames across different domains to Prompt
- When all these settings have been made, click on the OK button.
- If it prompts you as to whether or not you want to save the settings, press the Yes button.
- Next press the Apply button and then the OK to exit the Internet Properties page.
Follow this list and your potential for being infected again will reduce dramatically.
- Update your AntiVirus Software - It is imperitive that you update your Antivirus software at least once a week (Even more if you wish). If you do not update your antivirus software then it will not be able to catch any of the new variants that may come out.
- Visit Microsoft's Windows Update Site Frequently - It is important that you visit http://www.windowsupdate.com regularly. This will ensure your computer has always the latest security updates available installed on your computer. If there are new updates to install, install them immediately, reboot your computer, and revisit the site until there are no more critical updates.
- Install Ad-Aware - Install and download Ad-Aware. You should also scan your computer with program on a regular basis just as you would an antivirus software in conjunction with Spybot.
A tutorial on installing & using this product can be found here:
Using Ad-aware 2007 to remove Spyware, Malware, & Hijackers from Your Computer- Install SpywareBlaster - SpywareBlaster will added a large list of programs and sites into your Internet Explorer settings that will protect you from running and downloading known malicious programs.
A tutorial on installing & using this product can be found here:
Using SpywareBlaster to protect your computer from Spyware and Malware
- Update all these programs regularly - Make sure you update all the programs I have listed regularly. Without regular updates you WILL NOT be protected when new malicious programs are released.
Here are some additional utilities that will enhance your safety
- MVPS Hosts file <= The MVPS Hosts file replaces your current HOSTS file with one containing well know ad sites etc. Basically, this prevents your computer from connecting to those sites by redirecting them to 127.0.0.1 which is your local computer
- Google Toolbar <= Get the free google toolbar to help stop pop up windows.
- Comodo BOCLEAN <= Stop identity thieves from getting personal information. Instantly detects well over 1,000,000 unique, variant and repack malware in total. And it's free.
- Winpatrol <= Download and install the free version of Winpatrol. a tutorial for this product is located here:
Using Winpatrol to protect your computer from malicious software
Stand Up and Be Counted ---> Malware Complaints <--- where you can make difference!
The site offers people who have been (or are) victims of malware the opportunity to document their story and, in that way, launch a complaint against the malware and the makers of the malware.
Also, please read this great article by Tony Klein So How Did I Get Infected In First Place
Happy surfing and stay clean!
Microsoft MVP Consumer Security 2008-2011
Member of ASAP and UNITE since 2006
Wow, that's a lot to do for this beginner- is it imperative that I do all of these ?
How do I do this..Isn't Spybot my antivirus software ?
Update your AntiVirus Software - It is imperitive that you update your Antivirus software at least once a week (Even more if you wish). If you do not update your antivirus software then it will not be able to catch any of the new variants that may come out.
----------------------------------------------------
And I think Adaware caused some problems at the beginning of this mess, is that possible ? With Spybot S&D and McAfee, do I still need to install Spywareblaster ??
* Install Ad-Aware - Install and download Ad-Aware. You should also scan your computer with program on a regular basis just as you would an antivirus software in conjunction with Spybot.
A tutorial on installing & using this product can be found here:
Using Ad-aware 2007 to remove Spyware, Malware, & Hijackers from Your Computer
* Install SpywareBlaster - SpywareBlaster will added a large list of programs and sites into your Internet Explorer settings that will protect you from running and downloading known malicious programs.
A tutorial on installing & using this product can be found here:
Using SpywareBlaster to protect your computer from Spyware and Malware
* Update all these programs regularly - Make sure you update all the programs I have listed regularly. Without regular updates you WILL NOT be protected when new malicious programs are released.
Follow this list and your potential for being infected again will reduce dramatically.
------------------------------------------------------
How do I know what to keep and what do delete, there's a lot going on in your last post ?? On my desktop now I have SmitfraudFix program, SmitfraudFix folder, HJT, HJT Install, Spybot S&D, Spybot 15, and Combofix and is evrything in you last post supposed to be done in that order ? I'm sure you're getting tired of working on my case, and again I thank you for ALL your time and patience- this is just quite confusing, and do I need to run any Kaspersky scans in future ?
Hi
"Wow, that's a lot to do for this beginner- is it imperative that I do all of these ?"
No but, system restore thing and OTMoveIT are at least things to do.
Adobe Update and Java Update highly recommended.
"How do I do this..Isn't Spybot my antivirus software ?"
No, it's anti-spyware. McAfee should have auto updates on by default
"And I think Adaware caused some problems at the beginning of this mess, is that possible ? With Spybot S&D and McAfee, do I still need to install Spywareblaster ??"
There is no 100% need, those are programs to improve security.
"How do I know what to keep and what do delete, there's a lot going on in your last post ?? On my desktop now I have SmitfraudFix program, SmitfraudFix folder, HJT, HJT Install, Spybot S&D, Spybot 15, and Combofix and is evrything in you last post supposed to be done in that order"
OTMoveIT will delete SmitfraudFix and Combofix.
You can delete HJT if you like to.
Order doesn't matter, but it would be nice to start with
either system restore thing or OTMoveIT.
Microsoft MVP Consumer Security 2008-2011
Member of ASAP and UNITE since 2006
ok, do i need to do this since I use netscape and not IE ?
* Make your Internet Explorer more secure - This can be done by following these simple instructions:
* From within Internet Explorer click on the Tools menu and then click on Options.
* Click once on the Security tab
* Click once on the Internet icon so it becomes highlighted.
* Click once on the Custom Level button.
* Change the Download signed ActiveX controls to Prompt
* Change the Download unsigned ActiveX controls to Disable
* Change the Initialize and script ActiveX controls not marked as safe to Disable
* Change the Installation of desktop items to Prompt
* Change the Launching programs and files in an IFRAME to Prompt
* Change the Navigate sub-frames across different domains to Prompt
* When all these settings have been made, click on the OK button.
* If it prompts you as to whether or not you want to save the settings, press the Yes button.
* Next press the Apply button and then the OK to exit the Internet Properties page.
-------------------------------------------
And when I update the Java will it be obvious that I removed all older Java components and whats the correct way to reboot after that step before installing new version ?
--------------------------------------
I'll follow your instructions, but please dont be upset or surprised if I have to come back for more info about all this- thanks Shaba!
Hi
"ok, do i need to do this since I use netscape and not IE ?"
Then not.
"And when I update the Java will it be obvious that I removed all older Java components and whats the correct way to reboot after that step before installing new version ?"
Yes
Microsoft MVP Consumer Security 2008-2011
Member of ASAP and UNITE since 2006