I am looking for help removing

[Bio-Hazard]

Hello!

How is your computer running?
Do you have any problems?

Emptyn this folder (DO NOT delete it):C:\Documents and Settings\All Users\Application Data\Symantec\Symantec AntiVirus Corporate Edition\7.5\Quarantine



Update Adobe Reader

Please uninstall older version of Adobe Reader before installing the latest version

• Click Start
• Control Panel
• Double clicking on Add/Remove Programs
• Locate older version of Adobe Reader and click on Change/Remove to uninstall it
• Click HERE to download the latest version of Adobe Acrobat Reader.
• Select your Windows version and click on Download. If you are using Internet Explorer, you will receive prompts. Allow the installation to be ran and it will be installed automatically for you. If you are using other browsers, it will prompt you to save a file. Save this file to your desktop and run it to install the latest version of Adobe Reader.
• Close your Internet browser and open it again.

[hattemann]

After some initial hic-cups with ActiveX not enabled things seem to have smoothed out. Do I do anything with the infected files the Kaspersky scan found? Also should I restart teatimer and run Spybot again? Thank you for all your patient and expert help!

Hugo

[Bio-Hazard]

Hello!

Those Kaspersky files are in the quarantine folder which i ask you to empty. They are harmless.

Your log now appears to be clean. Congratulations!

You can get rid of the tools we used:

• ATF Cleaner(You can just delete the exe file from your desktop)
• RSIT and the folder C:/rsit(You can just delete the exe file from your desktop)

Please take the time to tell us what you would like to be done about the people who are behind all the problems you have had. We can only get something done about this if the people that we help, like you, are prepared to complain. We have a dedicated forum for collecting these complaints Malware Complaints. You need to be registered to post as, unfortunately, we were hit with too many spam posts to allow guest posting to continue. Just find your country room and register your complaint.

Delete ComboFix and Clean Up
Click Start > Run > type combofix /u > OK (Note the space between combofix and /u)

Please advise if this step is missed for any reason as it performs some important actions.

Protection Programs
Don't forget to re-enable any protection programs we disabled during your fix.

You can now re-enable Spybots teatimer.

General Security and Computer Health
Below are some steps to follow in order to dramatically lower the chances of reinfection. You may have already implemented some of the steps below, however you should follow any steps that you have not already implemented.

• Make sure that you keep your antivirus updated
  New viruses come out every minute, so it is essential that you have the latest signatures for your antivirus program to provide you with the best possible protection from malicious software.
  NOTE: You should only have one antivirus installed at a time. Having more than one antivirus program installed at once is likely to cause conflicts and may well decrease your overall protection as well as impairing the performance of your PC.
• Security Updates for Windows, Internet Explorer & Microsoft Office
  Whenever a security problem in its software is found, Microsoft will usually create a patch so that after the patch is installed, attackers can't use the vulnerability to install malicious software on your PC. Keeping up with these patches will help to prevent malicious software being installed on your PC. Ensure you are registered for Windows updates via Start > right-click on My Computer > Properties > Automatic Updates tab or visit the Microsoft Update site on a regular basis.
  NOTE: The update process uses ActiveX, so you will need to use internet explorer for it and allow the ActiveX control to install.
• Update Non-Microsoft Programs
  Microsoft isn't the only company whose products can contain security vulnerabilities. To check whether other programs running on your PC are in need of an update, you can use the Secunia Software Inspector or
  F-secure Health Check. I suggest that you run one of them at least once a month.
• Make Internet Explorer More Secure
  You are using Internet Explorer v. 7. Therefore please read and follow the recommendations at this SITE

Recommended Programs

I would recommend the download and installation of some or all of the following programs (if not already present), and the updating of them on a regular basis.

• WinPatrol
  As a robust security monitor, WinPatrol will alert you to hijackings, malware attacks and critical changes made to your computer without your permission. WinPatrol takes snapshot of your critical system resources and alerts you to any changes that may occur without your knowledge. For more information, please visit HERE.
• SpywareBlaster
  SpywareBlaster sets killbits in the registry to prevent known malicious ActiveX controls from installing on your computer. If you don't know what ActiveX controls are, see HERE. You can download SpywareBlaster from HERE.
• Malwarebytes' Anti-Malware
  Malwarebytes' Anti-Malware is an anti-malware application that can thoroughly remove even the most advanced malware. It includes a number of features, including a built in protection monitor that blocks malicious processes before they even start.You can download Malwarebytes' Anti-Malware from HERE. Here are two tutorials: Malwarebytes' Anti-Malware Setup Guide and Malwarebytes' Anti-Malware Scanning Guide.
• Hosts File
  For added protection you may also like to add a host file. A simple explanation of what a Hosts file does is HERE and for more information regarding host files read HERE.
• Use an alternative Internet Browser
  Many of the exploits are directed to users of Internet Explorer. Try using a different browser instead:Firefox or Opera

Finally I am trying to make one point very clear. It is ABSOLUTELY ESSENTIAL to keep all of your security programs up to date.

I'd be grateful if you could reply to this post so that I know you have read it and, if you've no other questions, the thread can be closed.

Happy surfing and stay clean!

Bio-Hazard

[hattemann]

Hello, Thank you again for all your help. The computer seems to be running far better now and the original problem with AntiVirus360 is gone. I will post to the Malware complaint forum as well. You and your colleagues are a tribute to community service. Thank you!

Regards,

hugo