Hi tiffanyle2000
1 - Clean temp files
- Download and Run ATF Cleaner
Download ATF (Atribune Temp File) Cleaner© by Atribune to your desktop.Double-click ATF Cleaner.exe to open it.
Under Main choose:
- Windows Temp
Current User Temp
All Users Temp
Temporary Internet Files
Prefetch
Java Cache
*The other boxes are optional*
Then click the Empty Selected button.
if you use Firefox:
- Click Firefox at the top and choose: Select All
Click the Empty Selected button.
NOTE: If you would like to keep your saved passwords, please click NO at the prompt.
if you use Opera:
- Click Opera at the top and choose: Select All
Click the Empty Selected button.
NOTE: If you would like to keep your saved passwords, please click NO at the prompt.
Click Exit on the Main menu to close the program
2 - F-Secure Online Scan
- Please go to F-Secure website to perform an online scan. Click on Start scanning at the bottom of the page.
- You may be prompted to install an ActiveX before you are able to accept the License Agreement. If prompted, please install it. After installing, the Accept button will be available.
- Click on Accept to accept the License Agreement.
- Click on Custom Scan.
- Under Virus Scan Options, select the Scan whole system option.
- Under Other Scan Options, select these options:
- Scan all files
- Scan whole system for rootkits
- Scan whole system for spyware
- Scan inside archives
- Use advanced heuristics
- Click Start.
- It will start installing the scanner and virus definitions. Once the installation is done, it will start scanning automatically. This takes a while. Please be patient.
- Click on I want decide item by item.
- Under Actions, select None for all infections found.
- Click Next.
- Click on Show Report.
- Please copy and paste this report in your next reply.
- Click Finish.
3 - Run Hijackthis
Click on the Do a system scan and save a logfile button. It will scan and the log should open in notepad
4 - Status Check
Please reply with
1. the F-Secure online scanner report
2. a fresh HijackThis log
How's the computer running now? Any problems?
Thanks peku006