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Thread: cannot install spybot

  1. #11
    Junior Member
    Join Date
    Mar 2009
    Posts
    7

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    He peku006,

    Here is the Kaspersky scan report and a fresh Hijackthis log.
    Thanks
    mwride

    --------------------------------------------------------------------------------
    KASPERSKY ONLINE SCANNER 7 REPORT
    Sunday, April 5, 2009
    Operating System: Microsoft Windows XP Home Edition Service Pack 3 (build 2600)
    Kaspersky Online Scanner 7 version: 7.0.25.0
    Program database last update: Sunday, April 05, 2009 18:36:13
    Records in database: 2015598
    --------------------------------------------------------------------------------

    Scan settings:
    Scan using the following database: extended
    Scan archives: yes
    Scan mail databases: yes

    Scan area - My Computer:
    C:\
    D:\
    E:\

    Scan statistics:
    Files scanned: 100443
    Threat name: 5
    Infected objects: 49
    Suspicious objects: 2
    Duration of the scan: 02:58:54


    File name / Threat name / Threats count
    C:\Documents and Settings\Owner\My Documents\My Backup\Backup 12-01\Documents and Settings\Mark\Local Settings\Application Data\Microsoft\Outlook\mailbox.pst Infected: Virus.MSWord.Thus.ew 1
    C:\Documents and Settings\Owner\My Documents\My Backup\Backup 12-01\Documents and Settings\Mark\Local Settings\Application Data\Microsoft\Outlook\mailbox.pst Infected: Virus.MSWord.Class.d 1
    C:\Documents and Settings\Owner\My Documents\My Backup\Backup 12-01\My Download Files\Games\deskball.exe Infected: Trojan.Win32.Vaklik.eph 1
    C:\Documents and Settings\Owner\My Documents\My Backup\Backup 12-01\My Stuff\Backup\Outlook\mailbox.pst Infected: Virus.MSWord.Thus.ew 1
    C:\Documents and Settings\Owner\My Documents\My Backup\Backup 12-01\My Stuff\Backup\Outlook\mailbox.pst Infected: Virus.MSWord.Class.d 9
    C:\Documents and Settings\Owner\My Documents\My Backup\Backup 12-01\My Stuff\Backup\Outlook\mailbox.pst Infected: Trojan.Win32.Vaklik.eph 1
    C:\Documents and Settings\Owner\My Documents\My Backup\Backup 3-05\mailbox.pst Infected: Virus.MSWord.Thus.ew 1
    C:\Documents and Settings\Owner\My Documents\My Backup\Backup 3-05\mailbox.pst Infected: Virus.MSWord.Class.d 9
    C:\Documents and Settings\Owner\My Documents\My Backup\Backup 3-05\mailbox.pst Infected: Trojan.Win32.Vaklik.eph 1
    C:\Documents and Settings\Owner\My Documents\My Backup\My Stuff Archive 6-30-05\Backup\Outlook\archive.pst Infected: Virus.MSWord.Thus.ew 1
    C:\Documents and Settings\Owner\My Documents\My Backup\My Stuff Archive 6-30-05\Backup\Outlook\archive.pst Infected: Virus.MSWord.Class.d 9
    C:\Documents and Settings\Owner\My Documents\My Backup\My Stuff Archive 6-30-05\Backup\Outlook\archive.pst Infected: Trojan.Win32.Vaklik.eph 1
    C:\Documents and Settings\Owner\My Documents\My Backup\My Stuff Archive 6-30-05\Backup\Outlook\archive.pst Infected: Virus.VBS.Freelink 1
    C:\Documents and Settings\Owner\My Documents\My Backup\My Stuff Archive 6-30-05\Backup\Outlook\archive.pst Suspicious: Email-Worm.VBS.generic 1
    C:\Documents and Settings\Owner\My Documents\My Backup\My Stuff Archive 6-30-05\Backup\Outlook\mailbox.pst Infected: Virus.MSWord.Thus.ew 1
    C:\Documents and Settings\Owner\My Documents\My Backup\My Stuff Archive 6-30-05\Backup\Outlook\mailbox.pst Infected: Virus.MSWord.Class.d 9
    C:\Documents and Settings\Owner\My Documents\My Backup\My Stuff Archive 6-30-05\Backup\Outlook\mailbox.pst Infected: Trojan.Win32.Vaklik.eph 1
    C:\Documents and Settings\Owner\My Documents\My Backup\My Stuff Archive 6-30-05\Backup\Outlook\mailbox.pst Infected: Virus.VBS.Freelink 1
    C:\Documents and Settings\Owner\My Documents\My Backup\My Stuff Archive 6-30-05\Backup\Outlook\mailbox.pst Suspicious: Email-Worm.VBS.generic 1

    The selected area was scanned.


    Logfile of Trend Micro HijackThis v2.0.2
    Scan saved at 6:18:01 PM, on 4/5/2009
    Platform: Windows XP SP3 (WinNT 5.01.2600)
    MSIE: Internet Explorer v7.00 (7.00.6000.16791)
    Boot mode: Normal

    Running processes:
    C:\WINDOWS\System32\smss.exe
    C:\WINDOWS\system32\winlogon.exe
    C:\WINDOWS\system32\services.exe
    C:\WINDOWS\system32\lsass.exe
    C:\WINDOWS\system32\svchost.exe
    C:\WINDOWS\System32\svchost.exe
    C:\WINDOWS\system32\spoolsv.exe
    C:\WINDOWS\Explorer.EXE
    c:\program files\common files\logitech\lvmvfm\LVPrcSrv.exe
    C:\Program Files\Analog Devices\Core\smax4pnp.exe
    C:\Program Files\CyberLink\PowerDVD\PDVDServ.exe
    C:\Program Files\Common Files\InstallShield\UpdateService\issch.exe
    C:\Program Files\Roxio\Easy Media Creator 7\Drag to Disc\DrgToDsc.exe
    C:\Program Files\LDS Media\LDS Library\6.0.0\LDSLibQuickStart.exe
    C:\Program Files\Hewlett-Packard\Toolbox\StatusClient\StatusClient.exe
    C:\Program Files\Hewlett-Packard\OrderReminder\OrderReminder\OrderReminder.exe
    C:\Program Files\Hewlett-Packard\HP Software Update\HPWuSchd2.exe
    C:\WINDOWS\system32\hkcmd.exe
    C:\WINDOWS\system32\igfxpers.exe
    C:\Program Files\TOSHIBA\gigabeat room 2.0.2\TosGbWatcher.exe
    C:\WINDOWS\system32\LVCOMSX.EXE
    C:\Program Files\QuickTime\qttask.exe
    C:\Program Files\iTunes\iTunesHelper.exe
    C:\Program Files\McAfee.com\Agent\mcagent.exe
    C:\WINDOWS\system32\ctfmon.exe
    C:\Program Files\Spybot - Search & Destroy\TeaTimer.exe
    C:\Program Files\Olympus\DeviceDetector\DevDtct2.exe
    C:\Program Files\Cisco Systems\VPN Client\cvpnd.exe
    C:\Program Files\Hewlett-Packard\Toolbox\jre\bin\javaw.exe
    C:\Program Files\Common Files\LightScribe\LSSrvc.exe
    C:\PROGRA~1\McAfee\MSC\mcmscsvc.exe
    c:\PROGRA~1\COMMON~1\mcafee\mna\mcnasvc.exe
    c:\PROGRA~1\COMMON~1\mcafee\mcproxy\mcproxy.exe
    C:\PROGRA~1\McAfee\VIRUSS~1\mcshield.exe
    C:\Program Files\Common Files\Microsoft Shared\VS7DEBUG\MDM.EXE
    C:\Program Files\McAfee\MPF\MPFSrv.exe
    C:\WINDOWS\system32\svchost.exe
    C:\Program Files\Common Files\Ulead Systems\DVD\ULCDRSvr.exe
    C:\WINDOWS\system32\MsPMSPSv.exe
    C:\Program Files\iPod\bin\iPodService.exe
    C:\PROGRA~1\McAfee\VIRUSS~1\mcsysmon.exe
    C:\Program Files\Common Files\Real\Update_OB\realsched.exe
    C:\Program Files\Java\jre6\bin\jusched.exe
    C:\Program Files\Java\jre6\bin\jqs.exe
    C:\Program Files\Internet Explorer\iexplore.exe
    C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLLoginProxy.exe
    C:\Program Files\Java\jre6\bin\java.exe
    C:\Program Files\Trend Micro\HijackThis\HijackThis.exe

    R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.nouveauriche.com/
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
    R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
    R1 - HKCU\Software\Microsoft\Internet Explorer\SearchURL,(Default) = http://g.msn.com/0SEENUS/SAOS01?FORM=TOOLBR
    O2 - BHO: (no name) - {02478D38-C3F9-4efb-9B51-7695ECA05670} - (no file)
    O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll
    O2 - BHO: Spybot-S&D IE Protection - {53707962-6F74-2D53-2644-206D7942484F} - C:\Program Files\Spybot - Search & Destroy\SDHelper.dll
    O2 - BHO: scriptproxy - {7DB2D5A0-7241-4E79-B68D-6309F01C5231} - C:\Program Files\McAfee\VirusScan\scriptsn.dll
    O2 - BHO: Windows Live Sign-in Helper - {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
    O2 - BHO: Java(tm) Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files\Java\jre6\bin\jp2ssv.dll
    O2 - BHO: JQSIEStartDetectorImpl - {E7E6F031-17CE-4C07-BC86-EABFE594F69C} - C:\Program Files\Java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll
    O4 - HKLM\..\Run: [SoundMAXPnP] C:\Program Files\Analog Devices\Core\smax4pnp.exe
    O4 - HKLM\..\Run: [RemoteControl] "C:\Program Files\CyberLink\PowerDVD\PDVDServ.exe"
    O4 - HKLM\..\Run: [ISUSPM Startup] C:\PROGRA~1\COMMON~1\INSTAL~1\UPDATE~1\ISUSPM.exe -startup
    O4 - HKLM\..\Run: [ISUSScheduler] "C:\Program Files\Common Files\InstallShield\UpdateService\issch.exe" -start
    O4 - HKLM\..\Run: [HPDJ Taskbar Utility] C:\WINDOWS\system32\spool\drivers\w32x86\3\hpztsb07.exe
    O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre6\bin\jusched.exe"
    O4 - HKLM\..\Run: [RoxioDragToDisc] "C:\Program Files\Roxio\Easy Media Creator 7\Drag to Disc\DrgToDsc.exe"
    O4 - HKLM\..\Run: [LDSLibrary] C:\Program Files\LDS Media\LDS Library\6.0.0\LDSLibQuickStart.exe
    O4 - HKLM\..\Run: [StatusClient 2.6] C:\Program Files\Hewlett-Packard\Toolbox\StatusClient\StatusClient.exe /auto
    O4 - HKLM\..\Run: [TomcatStartup 2.5] C:\Program Files\Hewlett-Packard\Toolbox\hpbpsttp.exe
    O4 - HKLM\..\Run: [OrderReminder] C:\Program Files\Hewlett-Packard\OrderReminder\OrderReminder\OrderReminder.exe
    O4 - HKLM\..\Run: [HP Software Update] "C:\Program Files\Hewlett-Packard\HP Software Update\HPWuSchd2.exe"
    O4 - HKLM\..\Run: [igfxtray] C:\WINDOWS\system32\igfxtray.exe
    O4 - HKLM\..\Run: [igfxhkcmd] C:\WINDOWS\system32\hkcmd.exe
    O4 - HKLM\..\Run: [igfxpers] C:\WINDOWS\system32\igfxpers.exe
    O4 - HKLM\..\Run: [TosGbWatcher] "C:\Program Files\TOSHIBA\gigabeat room 2.0.2\TosGbWatcher.exe"
    O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot
    O4 - HKLM\..\Run: [LVCOMSX] C:\WINDOWS\system32\LVCOMSX.EXE
    O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
    O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe"
    O4 - HKLM\..\Run: [mcagent_exe] C:\Program Files\McAfee.com\Agent\mcagent.exe /runkey
    O4 - HKLM\..\Run: [\CHALANE\EPSON Stylus Photo R220 Series] C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\E_FATIAIA.EXE /P40 "\\CHALANE\EPSON Stylus Photo R220 Series" /O6 "USB002" /M "Stylus Photo R220"
    O4 - HKLM\..\Run: [Media Access] C:\Program Files\Media Access\MediaAccK.exe
    O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
    O4 - HKCU\..\Run: [Iomega Automatic Backup Pro] "C:\Program Files\Iomega\Automatic Backup Pro\LiveSystem.exe" -s
    O4 - HKCU\..\Run: [SpybotSD TeaTimer] C:\Program Files\Spybot - Search & Destroy\TeaTimer.exe
    O4 - Startup: ERUNT AutoBackup.lnk = C:\Program Files\ERUNT\AUTOBACK.EXE
    O4 - Global Startup: Adobe Gamma Loader.exe.lnk = C:\Program Files\Common Files\Adobe\Calibration\Adobe Gamma Loader.exe
    O4 - Global Startup: Adobe Reader Speed Launch.lnk = C:\Program Files\Adobe\Acrobat 7.0\Reader\reader_sl.exe
    O4 - Global Startup: Device Detector 3.lnk = C:\Program Files\Olympus\DeviceDetector\DevDtct2.exe
    O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\OFFICE11\EXCEL.EXE/3000
    O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\OFFICE11\REFIEBAR.DLL
    O9 - Extra button: (no name) - {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - C:\Program Files\Spybot - Search & Destroy\SDHelper.dll
    O9 - Extra 'Tools' menuitem: Spybot - Search && Destroy Configuration - {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - C:\Program Files\Spybot - Search & Destroy\SDHelper.dll
    O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
    O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
    O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
    O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
    O9 - Extra button: WeatherBug - {AF6CABAB-61F9-4f12-A198-B7D41EF1CB52} - C:\Program Files\AWS\WeatherBug\Weather.exe (file missing) (HKCU)
    O16 - DPF: {4ED9DDF0-7479-4BBE-9335-5A1EDB1D8A21} (McAfee.com Operating System Class) - http://download.mcafee.com/molbin/sh...1/mcinsctl.cab
    O16 - DPF: {640B39C1-D713-464F-92C3-75BD972B95EE} - http://www.sidestep.com/get/k00719/sb02a.cab
    O16 - DPF: {82774781-8F4E-11D1-AB1C-0000F8773BF0} (DLC Class) - https://transfers.ds.microsoft.com/F...ansferCtrl.cab
    O16 - DPF: {BCC0FF27-31D9-4614-A68E-C18E1ADA4389} (DwnldGroupMgr Class) - http://download.mcafee.com/molbin/sh...26/mcgdmgr.cab
    O23 - Service: Cisco Systems, Inc. VPN Service (CVPND) - Cisco Systems, Inc. - C:\Program Files\Cisco Systems\VPN Client\cvpnd.exe
    O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\11\Intel 32\IDriverT.exe
    O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe
    O23 - Service: Java Quick Starter (JavaQuickStarterService) - Sun Microsystems, Inc. - C:\Program Files\Java\jre6\bin\jqs.exe
    O23 - Service: LightScribeService Direct Disc Labeling Service (LightScribeService) - Hewlett-Packard Company - C:\Program Files\Common Files\LightScribe\LSSrvc.exe
    O23 - Service: Logitech Process Monitor (LVPrcSrv) - Logitech Inc. - c:\program files\common files\logitech\lvmvfm\LVPrcSrv.exe
    O23 - Service: McAfee Services (mcmscsvc) - McAfee, Inc. - C:\PROGRA~1\McAfee\MSC\mcmscsvc.exe
    O23 - Service: McAfee Network Agent (McNASvc) - McAfee, Inc. - c:\PROGRA~1\COMMON~1\mcafee\mna\mcnasvc.exe
    O23 - Service: McAfee Scanner (McODS) - McAfee, Inc. - C:\PROGRA~1\McAfee\VIRUSS~1\mcods.exe
    O23 - Service: McAfee Proxy Service (McProxy) - McAfee, Inc. - c:\PROGRA~1\COMMON~1\mcafee\mcproxy\mcproxy.exe
    O23 - Service: McAfee Real-time Scanner (McShield) - McAfee, Inc. - C:\PROGRA~1\McAfee\VIRUSS~1\mcshield.exe
    O23 - Service: McAfee SystemGuards (McSysmon) - McAfee, Inc. - C:\PROGRA~1\McAfee\VIRUSS~1\mcsysmon.exe
    O23 - Service: McAfee Personal Firewall Service (MpfService) - McAfee, Inc. - C:\Program Files\McAfee\MPF\MPFSrv.exe
    O23 - Service: Pml Driver HPZ12 - HP - C:\WINDOWS\system32\HPZipm12.exe
    O23 - Service: Remote Packet Capture Protocol v.0 (experimental) (rpcapd) - CACE Technologies - C:\Program Files\WinPcap\rpcapd.exe
    O23 - Service: Ulead Burning Helper (UleadBurningHelper) - Ulead Systems, Inc. - C:\Program Files\Common Files\Ulead Systems\DVD\ULCDRSvr.exe

    --
    End of file - 10552 bytes

  2. #12
    Emeritus- Security Expert peku006's Avatar
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    Default

    Hi mwride

    Using Windows Explorer (to get there right-click your Start button and go to "Explore"), please delete this file
    C:\Documents and Settings\Owner\My Documents\My Backup\Backup 12-01\My Download Files\Games\deskball.exe

    Kaspersky found some items in your "Backup folders" If possible, I would delete them.

    C:\Documents and Settings\Owner\My Documents\My Backup\Backup 12-01\Documents and Settings\Mark\Local Settings\Application Data\Microsoft\Outlook\mailbox.pst
    C:\Documents and Settings\Owner\My Documents\My Backup\Backup 3-05\mailbox.pst
    C:\Documents and Settings\Owner\My Documents\My Backup\My Stuff Archive 6-30-05\Backup\Outlook\archive.pst

    Logs look good. How's the computer running now? Any problems?
    Thanks peku006
    I don't help with logs thru PM. If you have problems create a thread in the forum, please.

  3. #13
    Junior Member
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    The computer runs great! Thanks for all your help. Is there any way to clean these files without deleting them?
    mwride

  4. #14
    Emeritus- Security Expert peku006's Avatar
    Join Date
    Feb 2007
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    Norway
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    Default

    Hi mwride
    Is there any way to clean these files without deleting them?
    not, it is the only way to do it

    The scans are fine and it looks like your machine is clean

    To remove all of the tools we used and the files and folders they created do the following:
    Delete RSIT from your desktop, also delete this folder C:\rsit.

    Uninstall ComboFix:

    • Click START then RUN
    • Now type Combofix /u in the runbox and click OK


    Now that you are clean, please follow these simple steps in order to keep your computer clean and secure:

    Disable and Enable System Restore-WINDOWS XP
    This is a good time to clear your existing system restore points and establish a new clean restore point:

    Turn off System Restore
    • On the Desktop, right-click My Computer.
    • Click Properties.
    • Click the System Restore tab.
    • Check Turn off System Restore.
    • Click Apply, and then click OK.
    • Reboot.

    Turn ON System Restore
    • On the Desktop, right-click My Computer.
    • Click Properties.
    • Click the System Restore tab.
    • UN-Check *Turn off System Restore*.
    • Click Apply, and then click OK.

    This will remove all restore points except the new one you just created.

    Here are some free programs I recommend that could help you improve your computer's security.

    Spybot Search and Destroy 1.6
    Download it from here. Just choose a mirror and off you go.
    Find here the tutorial on how to use Spybot properly here

    Install SpyWare Blaster 4.0
    Download it from here
    Find here the tutorial on how to use Spyware Blaster here

    Install WinPatrol
    Download it from here
    Here you can find information about how WinPatrol works here

    Install FireTrust SiteHound
    You can find information and download it from here

    Install MVPS Hosts File from here
    The MVPS Hosts file replaces your current HOSTS file with one containing well know ad sites etc. Basically, this prevents your computer from connecting to those sites by redirecting them to 127.0.0.1 which is your local computer.
    Find Tutorial here : http://www.mvps.org/winhelp2002/hosts.htm

    Update your Antivirus programs and other security products regularly to avoid new threats that could infect your system.
    You can use one of these sites to check if any updates are needed for your pc.
    Secunia Software Inspector
    F-secure Health Check

    Visit Microsoft often to get the latest updates for your computer.
    http://www.update.microsoft.com

    Please check out Tony Klein's article "How did I get infected in the first place?"

    Read some information here how to prevent Malware.


    Happy safe surfing!
    I don't help with logs thru PM. If you have problems create a thread in the forum, please.

  5. #15
    Emeritus- Security Expert peku006's Avatar
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    Since this issue appears to be resolved ... this Topic has been closed. Glad I could help.
    I don't help with logs thru PM. If you have problems create a thread in the forum, please.

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