Hi, Need help getting started, quick scan of the forums did not show me a thread like this but I am sure I'm not the first to get this.
About 2/3 through startup my desktop dissapears replaced by a blud background and a professional looking box from the "Security Tool" which claims to have found X number of malware and telling me I should register the product to remove the malware. I also have icons throwing up warnings that name legit programs I have running and labling them as threats trying to send out my credit card info. Sofar anything I try to run has been stopped, spybot, hyjack this, avast, windows defender, all do nothing when I try to run them. Firefox will work but malware removal sites seem to be blocked (like this one).
I tried the exehelper and malware remover tools mentioned in these frequently in these forums. 2 problems. First most of your instructions start with "drag to desktop. Looks like my desktop is being blocked by a window, I cant get to it. I created a folder on my C: drive and tried to run the files from there, but again no dice. Anything I try running, dosent run and is immediatly flagged as malware which "Security Tool" wil gladly remove if I register the app.
Any ideas for a first step?
And no unfortuantely I havent done any of the first steps listed in the "stickies" as I have been unable to do so.
I am writing this from a different PC.