Hi Blade,
I dowloaed combo fix from the mini to thumb drive na dinstalled it but it is hung in the install at about 60% at out put folder c:\32788R22FWJFW
What to do?
Thanks
John
Hi Blade,
I dowloaed combo fix from the mini to thumb drive na dinstalled it but it is hung in the install at about 60% at out put folder c:\32788R22FWJFW
What to do?
Thanks
John
Previous to the install I disabled Malewarebytes Spy bot and Norton
John
Hi Blade,
I am hung up at output folder C:\32788R22FWJFW and it will not complete install
John
Hi Blade,
This virus is defeating me every way I turn. I had to download this from the thumb drive because it is still redirecting me.
Thank you
John
Hi,
Download aswMBR to your desktop. Double click the aswMBR.exe to run it
Click the Scan button to start scan
On completion of the scan click save log, save it to your desktop and post in your next reply.
Microsoft Windows Insider MVP 2016-2020
Microsoft MVP Consumer Security 2008-2015
UNITE member since 2006
If you have problems create a thread in the forum, please.
Malware removal instructions are for the correspondent user's case only.
Hi Blade,
Avast scan
Thank you
John
Hi,
Does redirecting happen with both Internet Explorer and Firefox?
Download GMER here by clicking download exe -button and then saving it your desktop:
- Double-click .exe that you downloaded
- Click rootkit-tab, uncheck files option and then click scan.
- Don't check
Show All
box while scanning in progress!- When scanning is ready, click Copy.
- This copies log to clipboard
- Post log (if the log is long, archive it into a zip file and attach instead of posting) in your reply.
Microsoft Windows Insider MVP 2016-2020
Microsoft MVP Consumer Security 2008-2015
UNITE member since 2006
If you have problems create a thread in the forum, please.
Malware removal instructions are for the correspondent user's case only.
Hi Blade,
It is redirecting in IE and Firefox has been hidden with icons and removed from programs. So I can't access.
GMER attached zipped.
Thank you
John
Hi,
Please run this tool. See if that helps with hidden items issue.
Download and Run SystemLook
Please download SystemLook from one of the links below and save it to your Desktop.
Download Mirror #1
Download Mirror #2
Note: The log can also be found on your Desktop entitled SystemLook.txt
- Double-click SystemLook.exe to run it.
- Copy the content of the following codebox into the main textfield:
Code::filefind VolSnap.sys- Click the Look button to start the scan.
- When finished, a notepad window will open with the results of the scan. Please post this log in your next reply.
Microsoft Windows Insider MVP 2016-2020
Microsoft MVP Consumer Security 2008-2015
UNITE member since 2006
If you have problems create a thread in the forum, please.
Malware removal instructions are for the correspondent user's case only.
Hi Blade,
I ran unhide and it restored the missing files- icons with IE icons. The system look .exe will not run. Error says "this application has failed to start because the application configuration is incorrect"
Thank
John