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Thread: Virtumonde, Antivirus Override, and more

  1. #21
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    Default

    Yes, please install fresh versions of both and try again if you can now run them in normal mode.
    Microsoft MVP Consumer Security 2008-2011

    Member of ASAP and UNITE since 2006

  2. #22
    Member SLRHCristy's Avatar
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    Default Several issues...

    Hi Shaba,

    There have been several issues-I am also no longer receiving email notifications when you reply, so apologies for the delayed response.

    1. I cannot download Spybot S&D in normal mode-I keep getting an error:
    "C:\Program Files\Spybot - Search & Destroy\SpybotSD.exe
    The existing file is marked as Read Only.
    Click Retry to remove the read-only attribute and try again, Ignore to skip this file, or Abort to cancel installation."

    If I click retry, nothing happens...the screen stays the same. If I click Ignore, it looks like it installs, but it does not. Abort just cancels the whole process. If I try to run spybot from the shortcut on my desktop, I just get an error "Windows cannot access the specified device, path or file. You may not have the appropriate permissions to access the item." If I try to run it from the small icon at the bottom right of the taskbar at the bottom of my screen, nothing happens.

    2. Whenever I Google something and then click the link I wish to go to, I get re-directed and the bottom of my screen says "waiting for 100Ksearches.com", and I get taken to find-fast-answers.com.

    3. I was logging in to look for a response from you two days ago-opened Firefox, started typing in a web address, and the whole computer shut down to a blue screen saying Windows shut down to prevent serious damage to my computer. Then the whole thing shut down.

    I don't know what is happening, but seems pretty ugly from this side.

    How should I proceed?

  3. #23
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    1 and 2 indicate infection but 3 can be just a coincidence.

    Has it happened again?
    Microsoft MVP Consumer Security 2008-2011

    Member of ASAP and UNITE since 2006

  4. #24
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    Default still infected?

    Hi Shaba,

    The computer has not shut down again, but still having issues 1 and 2....

    Should I try loading ComboFix and Spybot S&D in Safe Mode?

  5. #25
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    Default

    Yes, please
    Microsoft MVP Consumer Security 2008-2011

    Member of ASAP and UNITE since 2006

  6. #26
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    Default Everything is gone!

    Shaba,

    My family keeps using the computer no matter how much I tell them not to, and now I logged in, and EVERYTHING is just gone!! No desktop icons, no programs, no pictures, nothing.

    What do I do?



    Thanks,
    Cristy

  7. #27
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    Sorry for delay again.

    It sounds to me that reformatting is required due to severe symptoms.

    Do you have windows media available?
    Microsoft MVP Consumer Security 2008-2011

    Member of ASAP and UNITE since 2006

  8. #28
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    Default Windows Media?

    Shaba,

    I'm not sure which programs you refer to when you say Windows media...I see Windows programs listed when I click on the start menu and then click on all programs, such as Windows Defender, Windows Media Center, etc...?

    Thanks,
    Cristy

  9. #29
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    I mean by windows media physical media, that is windows installation DVD.
    Microsoft MVP Consumer Security 2008-2011

    Member of ASAP and UNITE since 2006

  10. #30
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    Default Windows Media disk

    Hi Shaba,

    My last message never posted-sorry for the delay.

    We have Windows Vista Home Premium, but I cannot find the startup disk. Is there somewhere I can go online to validate our license or something? Not sure how to do recovery without the disk.

    Thanks,
    Cristy

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