Hi musicalpulltoy,
Click your start button > Control panel > add/remove programs and uninstall incredimail if it's present.
Download OTL to your desktop
Double click on OTL.exe - Under the Custom Scans/Fixes box at the bottom, paste in the following
- Do Not copy the word CODE
- please note the fix starts with the :
Code:
:services
:Files
c:\documents and settings\dad\local settings\application data\IM
c:\documents and settings\all users\application data\IncrediMail
c:\documents and settings\all users\application data\IM
:Commands
[createrestorepoint]
Then click the Run Fix button at the top
- Let the program run unhindered
- Reboot your computer
Next open FireFox. In the address bar type about:config hit enter. Click "I promise to be careful."
Scroll down to
browser.search.defaulturl right click and click reset
Do the same for each of these
browser.startup.homepage
keyword.URL
Next, in the Filter field just above the list type incredimail. Right click and click reset on any entries that are listed.
Open OTL check the box beside scan all users and click the Run scan button.
Please post back with both OTL logs, OTL.txt and Extra.txt
Is incredimail still there?