Error during installation

[kkoz83]

Hi everybody, how are you?

I wanted to upgrade from Spybot S&D 1.6 to 2. I used Revo to completely uninstall S&D, restarted my Windows 7 PC, and went to download version 2.

Toward the end of installation, I receive an error creating registry keys. It says

"Error creating registry key:
HKEY_LOCAL_MACHNE\SYSTEM\CurrentControlSet\Services\Eventlog\Spybot - Search and Destroy\

RegCreateKeyEx failed; code 5.
Access is denied.

Click Retry to try again, Ignore to proceed anyway, or Abort to cancel installation."

Any suggestions? I installed on 3 PCs running XP or 7 without an issue.

Thanks

[Zenobia]

Were you prompted by UAC at any time during installation?

[kkoz83]

Were you prompted by UAC at any time during installation?

No - I have UAC turned off.

[Zenobia]

Is your account an administrator account?

[spybotsandra]

Hello,

Please try to rightclick the installer and choose run as administrator.

Best regards
Sandra
Team Spybot

[kkoz83]

Is your account an administrator account?

Yes I am.

[kkoz83]

Hello,

Please try to rightclick the installer and choose run as administrator.

Best regards
Sandra
Team Spybot

No help, same error :(

[Zenobia]

If you're familiar with regedit,you could go into the registry to have a look,if you wish.
Go to Start,type regedit,and doubleclick it.
Navigate to KEY_LOCAL_MACHNE\SYSTEM\CurrentControlSet\Services\Eventlog\Spybot - Search and Destroy\
Rightclick the Spybot Search and Destroy key(should look like a folder),and follow this to back it up,just in case:
http://antivirus.about.com/cs/tutorials/ht/regkey.htm
(You don`t have UAC turned on,so the above instructions should work.)

Then,rightclick Spybot - Search and Destroy again,and select Permissions.See if the username that you are installing with has full control.

[kkoz83]

If you're familiar with regedit,you could go into the registry to have a look,if you wish.
Go to Start,type regedit,and doubleclick it.
Navigate to KEY_LOCAL_MACHNE\SYSTEM\CurrentControlSet\Services\Eventlog\Spybot - Search and Destroy\
Rightclick the Spybot Search and Destroy key(should look like a folder),and follow this to back it up,just in case:
http://antivirus.about.com/cs/tutorials/ht/regkey.htm
(You don`t have UAC turned on,so the above instructions should work.)

Then,rightclick Spybot - Search and Destroy again,and select Permissions.See if the username that you are installing with has full control.

I cannot get to the spybot art under key_local_machine\.......\eventlog because they is no spybot "folder" under that path. The farthest I can go is "eventlog" with a bunch of sub-keys.

[Zenobia]

Sorry,my mistake.It wouldn`t be there because there was an error creating it.

Do you have another admin account on your computer that you could try installing Spybot from?