Hello jpert,
I suspected Norton was your anti virus program, please see: http://community.norton.com/t5/Norto...it/td-p/966275
Did you use the Norton Power Eraser?
http://community.norton.com/t5/Norto.../966275/page/2Here is a link to the Tutorial for the Norton Power Eraser whichi includes the download link. Please read the cautionin regards to it being an aggressive cleaner.
Best regards.