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Thread: Definite infected computer and can't update AV for Spybot

  1. #1
    Junior Member
    Join Date
    Oct 2015
    Posts
    1

    Default Definite infected computer and can't update AV for Spybot

    Hi all, would really appreciate some help please.

    I'm running Spybot 2.4 Home Edition on Windows 10 with administrator rights
    Antispyware will update
    Antivirus will start but always finishes with the following message

    "[02:08.421] [-] Failed to download updated Spybot 2 antivirus signatures!
    [02:08.421] [-] The antivirus update failed to download files!"

    I only have Windows Defender on and I have tried the BDCore.exe update as well. I currently can't scan my computer and definitely currently have some sort of virus on here.

    Any suggestions? Kind of annoying to encounter this in a paid-for program that's been around for so long.....

  2. #2
    Member of Team Spybot tashi's Avatar
    Join Date
    Oct 2005
    Location
    USA
    Posts
    30,965

    Default

    Hello jaswissy,

    Quote Originally Posted by jaswissy View Post
    I currently can't scan my computer and definitely currently have some sort of virus on here.
    Not being able to update does not necessarily mean the computer is infected.

    Quote Originally Posted by jaswissy View Post
    I'm running Spybot 2.4 Home Edition on Windows 10 with administrator rights
    Quote Originally Posted by jaswissy View Post
    I only have Windows Defender on
    Defender includes an anti virus in Windows 10, since you installed Spybot +AV is Defender still running?

    Best regards.
    Microsoft MVP Reconnect 2018-
    Windows Insider MVP 2016-2018
    Microsoft Consumer Security MVP 2006-2016

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