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Thread: AVG cannot remove Trojan horse

  1. #41
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    Did you intend to send me a link to something about the drivers?

  2. #42
    Security Expert-emeritus Juliet's Avatar
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    lol
    you ain't going to believe this, yes, I did and forgot to post them....(I sure thought I did)

    let me see if I can find them again.
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  3. #43
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    There was a wealth of information really.

    https://forums.lenovo.com/
    Lenovo forums
    This is a site where other people ask questions about Lenovo machines

    https://support.lenovo.com/us/en/documents/ht003029

    https://support.lenovo.com/us/en/documents/tvsu-update
    Updating Lenovo Drivers and Applications using ThinkVantage System Update

    https://forums.lenovo.com/t5/ThinkPa...em/td-p/205176
    https://forums.lenovo.com/t5/ThinkPa...er/td-p/297922

    See if any of the information is those links help
    Windows Insider MVP Consumer Security 2009 - 2017
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  4. #44
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    After surfing through the links you sent, I called Joy Systems technical support. The attendant connected to my computer remotely, saw the three flags on the Device Manager, went to one of the same Lenovo sites, and downloaded several drivers. Some did nothing, but he eventually cleared all three missing driver flags.

    Installing the missing drivers had no effect on the crashing Windows Explorer. I showed him that, and he said it looked like a software problem and showed me a workaround. If I get tired of that; he suggested I run a System Restore on Startup to reinstall Windows. Since that means downloading and installing WELL over 100 Windows Updates, I think I’ll put that off until I have absolutely nothing else to do because the system is otherwise running fine.

  5. #45
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    From my last post, you may have noticed that my Windows Explorer has gone back to its wicked ways...I guess I can live with that.

  6. #46
    Security Expert-emeritus Juliet's Avatar
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    Quote Originally Posted by gin_jammer View Post
    From my last post, you may have noticed that my Windows Explorer has gone back to its wicked ways...I guess I can live with that.
    We've done all we can do in the malware removal.

    Wish the Tech from Joy Systems could had brought in more joy!

    I didn't want to bring up doing a reformat till there was no other options.....I'll have to leave that up to you what you can and cannot live with.
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  7. #47
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    Fair enough! Thanks for your help. Have a nice Thanksgiving!

  8. #48
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    Glad we could help.

    Since this issue appears resolved ... this Topic is closed.
    Windows Insider MVP Consumer Security 2009 - 2017
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