A patch or test file has been put out and it works, at least for me, as it should. If nothing else, open a support ticket and ask for the patch kit.
A patch or test file has been put out and it works, at least for me, as it should. If nothing else, open a support ticket and ask for the patch kit.
It's important to know when to stop arguing with people, and just let them be wrong.
Hello,
This is the information I was given.
We apologise for the inconvenience.
We are currently looking into this issue and have prepared a fix which we hope to include with the next Spybot updates but for now you can download and install it manually.
Please download the installer then run it to install the new Live Protection files.
You can download the Live Protection fix using the link below:
https://download.spybot.info/Spybot2...ion-update.exe
Once the file has downloaded, please run the file.
Click “Yes” when prompted by the User Account Control.
The installer will open and then download and install the Live Protection files.
You will then be prompted to reboot your system for the changes to take affect.
Please restart your PC then let us know if Live Protection is now active.
Microsoft MVP Reconnect 2018-
Windows Insider MVP 2016-2018
Microsoft Consumer Security MVP 2006-2016
Thanks for posting this!
The file has worked as promised. Once installed, it goes to work after every boot-up.
It's important to know when to stop arguing with people, and just let them be wrong.
Thank you!
Other users, please let us know if it does not work for you.
Microsoft MVP Reconnect 2018-
Windows Insider MVP 2016-2018
Microsoft Consumer Security MVP 2006-2016
no updates no live protection
Will not work for me too
Hello,
I received this information:
Please download the debug tool then download the new Live Protection files.
You can download the Live Protection debugging tool using the link below:
https://download.spybot.info/Spybot2...LPTests.v2.exe
Once the tool has downloaded, please run the tool.
You will see a small window saying that this tool will only run from the Spybot folder and will ask if you would like to move it there and restart the tool. Click Yes when you see this prompt.
If you see a security warning, click “Run” to allow the file to run.
The tool should run automatically and you should already see an output on the left hand side of the window.
Click the “download alternative files #1” button to download the Live Protection files.
After downloading the files, click on “Run Test (Service method)” and “Run test (direct method)” then copy the output then paste into your next reply.
This information will help us to determine if the new files have resolved the issue.
We appreciate your assistance in resolving this issue.
Thank you.
Microsoft MVP Reconnect 2018-
Windows Insider MVP 2016-2018
Microsoft Consumer Security MVP 2006-2016
Live Protection works after this install. Thank you.
This fixed my Live Protection Problem. Thank you so much.Originally Posted by tashi
It Worked
I had the same problem last year and didn't renew my subscription because it never got fixed. But I figured by now it would be. So I got another subscription. I was wrong, the same problem and after trying half a dozen things, this was the thing that finally worked. Wish I had discovered it sooner.
Live Protection error
It has not worked for me. I downloaded the file, restarted my PC, received the prompt to install live protection, but it did not work. I keep getting the same error message, " The live protection System Driver could not be installed".
Would appreciate some help with this issue.
Another error message
Just tried running a scan and am now getting a different error message that will not go away when I click OK. It's titled "Bitdefender Threat Scanner".
Manually restarted PC and message was still there. This is getting old very quickly. Am considering refund if possible.
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