Initial installation & whitelisting

[Zenobia]

You're welcome.

I'm not certain how long it generally takes for a reply from them. One other possibility is that the reply sometimes might go into spam, so could you check your spam folder for a reply, then post back here, please? Thanks.

[Archimedes]

You're welcome.

I'm not certain how long it generally takes for a reply from them. One other possibility is that the reply sometimes might go into spam, so could you check your spam folder for a reply, then post back here, please? Thanks.

There was no reply in my spam filter. I received automated notifications with support ticket numbers (I split my questions above into two messages), but nothing since.

[Zenobia]

Okay, I'll contact the moderator (and resident very nice person), she'll know what to do.

[tashi]

Hello Archimedes,

I will see what I can find out in the morning.

Thank you Zenobia.

[Zenobia]

Thanks, tashi.

[tashi]

Apologies for the delay Archimedes, you should receive a reply today.