help please! mcafee and norton have officially lost it!

[Juliet]

OK, I can see the AdwCleaner scan by chance were you able to download and run Malwarebytes Anti-Malware?
Also, you allowed it to delete or quarantine what was found?

With the computer in normal mode, what is happening now?

[rcb56]

yes, i'm sorry this has taken so long i've just been busy. it deleted the quarantine on it's own. when i saw the report i went to see what they were but there was nothing there.it seems to be doing ok. normally by now i'd have pop ups big time but not seen any yet. i'll hang around a bit and see.

[Juliet]

If you could download and run MalwareBytes it could go after remnants.

Also, you can run an online scan

ESET Online Scanner

--------------------

Note: You can expect this process to take a long time, up to several hours or more.

• Download ESET Free Online Scanner and save it to your Desktop
• Right click on esetonlinescanner_enu.exe and select Run as administrator
• Click Computer Scan
• Click Full scan
• Select Enable ESET to detect and quarantine potentially unwanted applications
• Click Start scan
• Once completed click Save scan log and save it to your Desktop as ESETScan.txt
• Click Continue then finally click Close
• Copy and paste the ESETScan.txt file contents in your reply

=================================================

[rcb56]

finally i made it back on, been trying all day to and one glitch after another. the pop ups are gone it seems thank you. i'll post results to the eset tomorrow. sorry i've been gone.

[rcb56]

well still waiting on eset to finish. it has done 68,000 files in two days.

[Juliet]

Find anything yet?
Thats a remarkable amount of time for the scanner to run, are you multitasking too?

All in all how are the pop ups now, still gone?

[rcb56]

ok, still no luck with eset. it's been about a week now and it has scanned 235,000 files and still going. it has listed 0 scan result files. it has taken a while before but not this long. again i apologize for my absence. this pc is an old lenovo ideapad 330 and is so slow it makes me almost cry.

[Juliet]

Let's bring that to an end.
If it's still running I would open task manager and do an End Task on the scanner.
Check add/remove programs list and if you see Eset listed there I would uninstall it, no sense to keep it there.

I think we can remove tools and quarantine folders now. You really need to do this sense the version of Farbar you used was outdated.

Use this tool to remove quarantined items:

Please download KpRm by Kernel-panik and save to your Desktop.

• Click on KpRm.exe to run the tool.

Vista/Windows 7/8/10 users right-click and select Run As Administrator.

• Put a check mark next to these items:

- Delete tools
- Delete now

• Click the "Run" button.

• When the tool has finished, it will create and open a log report and delete itself.