Sometimes we never know.Not sure how she got all these
How is the computer now?
Sometimes we never know.Not sure how she got all these
How is the computer now?
Windows Insider MVP Consumer Security 2009 - 2017
Please do not PM me for Malware help, we all benefit from posting on the open board.
The computer seems much better now although I am a little concerned if everything is gone considering what was on here.
Thank you! Are they any more scans we should run?
I know she likes to play internet based games like Roblox. Maybe that is one culprit...
Sorry - I was closing various windows and it looks like i forgot to click the Quarantine selected in the Emsisoft program. I just did it.
First, I'm glad to help and it's good to hear it's running better.
I really don't think theres an issue with infection now if anything it would be a remnant that can't do as originally designed since we've taken probably all the code out. And if something bad was still lingering, you would know it.
You can take precautions in changing passwords from a known clean computer and things of that nature.
What gets me, this computer has a well known antivirus security package. How did all this garbage get in there?
Was it turned off or disabled?
If you would like to experiment around with a few other options I'll list some other choices.
Note: The programs listed below are all free to use or they have some sort of trial. Some of them have a paid version that provides more features, while a lot of other good programs only have a paid version but aren't listed there (such as Kaspersky and ESET Antivirus products).
Anti-Virus
- Sophos Home
- Bitdefender Free Antivirus
- Emsisoft Anti-Malware - Free 30 day trial. Once it expires, EAM enters into a freeware mode where it is still considered an Antivirus program, but without real-time protection
- Avira Free Antivirus
- avast! Free Antivirus
Anti-Malware
- Malwarebytes - Has both a free and paid version. The Premium version of Malwarebytes also offers Exploit and Ransomware protection, for a complete package of: Malware, Web, Exploit and Ransomware protection
- HitmanPro 3 - Free 30 day trial
- Zemana AntiMalware - Free 30 day trial
Firewall
Starting in Windows Vista, the Windows Firewall greatly improved and will satisfy the needs of most users. If you do not have an Internet Suite Antivirus program (which includes a firewall) and you want to use a 3rd party firewall, you can consider the options below.
- GlassWire - Has both a free and paid version (with different packages)
- Windows Firewall Control - Gives you more control over your Windows Firewall
- TinyWall - Lightweight firewall implementing the Windows Firewall and giving you more control over it
Anti-Exploit/Anti-Ransomware
- Malwarebytes Anti-Exploit Beta - In a perpetual beta state, and entirely free
- HitmanPro.Alert - Free 30 day trial
- CryptoPrevent - Has both a free and paid version
created by Aura
~~~~~~~~~~~~~~~~~~~~~~~~~`
Ready to remove tools and quarantine folders?
Windows Insider MVP Consumer Security 2009 - 2017
Please do not PM me for Malware help, we all benefit from posting on the open board.
Yeah - not sure. Maybe it was disabled...
Sounds good - let me know what you want to do next. Thank you!
- Please download DelFix or from Here and save the file to your Desktop.
- Double-click DelFix.exe to run the programme.
- Place a checkmark next to the following items:
- Activate UAC
- Remove disinfection tools
- Click the Run button.
- -- This will remove the specialized tools we used to disinfect your system.
Any leftover logs, files, folders or tools remaining on your Desktop which were not removed can be deleted manually (right-click the file + delete).
*********
Safe Surfing
Windows Insider MVP Consumer Security 2009 - 2017
Please do not PM me for Malware help, we all benefit from posting on the open board.
Done.
Thank you.
I downloaded the Avast tool. I have used it in the past. I think I will try that for a bit.
Good deal, safe surfing
Windows Insider MVP Consumer Security 2009 - 2017
Please do not PM me for Malware help, we all benefit from posting on the open board.
Glad we could help.
Since this issue appears resolved ... this Topic is closed.
Windows Insider MVP Consumer Security 2009 - 2017
Please do not PM me for Malware help, we all benefit from posting on the open board.