After scan, XP boots to blank screen.

G

gamble629

New member
Recently I was asked to clean up a computer for a friend. The computer was barely running when I downloaded Spybot.

So I ran Spybot and there were a ton of problems (unfortunately I don't have the list because it's on the computer I can't get to). When it went to fix them the computer froze and I restarted it. Then it started scanning again and it fixed all of the problems except one.

The problem is though that when the computer restarted Windows XP has a blank screen with just the background

Sorry for the vague information but I'm kind of desperate for information seeing is that is not my computer.

2 things I am going to try when I go to the computer again are booting in safe mode and seeing what I can do in there or seeing if I can find a Windows disk and trying to use the repair function.


Any information would be appreciated..
 
hello,

well I can just guess but you may also try this on a Windows XP (should also work on a Windows 2k):
  • on the blank screen, call the taskmanager with ctrl+alt+del
  • check if the explorer.exe is running
  • if not, select "File - new task" and enter regedit.exe
  • now naviagate to \HKEY_LOCAL_MACHINE\Software\Microsoft\Windows NT\CurrentVersion\Winlogon
  • check on the right pane if the value "Shell" has the Data "explorer.exe"
  • if this is not the case, correct this by double clicking "Shell" and entering "explorer.exe"
  • on the next reboot the desktop should load

as you can see with the "if"s this is a guess, if it does not fit to the situation we can at least exclude one cause.
 
Thanks for that info, I'll be able to check to see if it works out in a few hours.

Is there any other info I should get when I go over to mess with his computer?

I'll edit this post with the results in a few hours..
 
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