App purchase

M

Marty8286

New member
Hi, i've justbought the app via paypal (40 minutes) but haven't received the link buy mail to download it yet....(nothing in spamm trash either) . May you help me?

regards


Marty
 
Hello Marty8286,

Please post back if you have not received mail yet so I can leave a message for the office. :)

Best regards.
 
Hello,

We are sorry for the inconvenience.

Our office is working with the e-mail provider to resolve this problem as soon as possible so that our mail does reach the recipient. :)

Kind regards.
 
I am having the same problem, I have been waiting for 6 hours for the download link. I checked both the email I provided and my other email that my paypal is linked to.
 
Bummer to pay and get nothing back...

This is my situation as well. Here's the details:

Transaction Confirmation
Please retain for your records
Thank you
Your transaction has been processed by WorldPay, on behalf of Safer-Networking Ltd..


Transaction details:
Transaction for the value of: EUR9.99
Description: Spybot Search & Destroy
From: Safer-Networking Ltd.
Merchant's cart ID: 666|HE|US|||EUR|
Authorisation Date/Time: 11/Jan/2014 02:36:19
WorldPay's transaction ID: 3327045353
This is not a tax receipt.

So, I've waited two days with no results. So far, I'm really impressed with the former -- not current -- version and really miss the excellent service... I see no excuse for this.
 
Hello chillinzx,

chillinzx said:
I have checked both email accounts, nothing there.
Click to expand...

Please contact:

sales AT safer-networking.ie (Remove AT, replace with @)
chillinzx in your email please provide the email address you used for the sale, or the PayPal transaction ID. :thanks:

chillinzx said:
I also emailed admin on this forum, whoever that goes to.
Click to expand...

I'm Admin among others, on the forums it is best to communicate here in the topic. ;)

Best regards.
 
Hello Grateful James,

Another email has been sent, if it fails to reach you please contact sales AT safer-networking.ie (Remove AT, replace with @)

Thank you, best regards. :)
 
I'm feeling MUCH better now...

tashi said:
Hello Grateful James,

Another email has been sent, if it fails to reach you please contact sales AT safer-networking.ie (Remove AT, replace with @)

Thank you, best regards. :)
Click to expand...

:thanks:It seems proper to let folks know when something goes right (especially if you've let them know when it's gone wrong!)...

Kudos to Spybot for resolving the situation speedily and efficiently. I posted here and e-mailed support last night; an e-mail was waiting for me this morning with the link I'd been waiting for. THANK YOU -- WELL DONE.:bow:
 
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