Audio Ad Malware: Please Help! Take 2

Lets try this. First you have to completely remove McAfee and Symantec, if you have not done so already, remove via Programs and Features in the Control Panel. Then run there removal tool that will remove all traces of those programs from your system

Norton Removal Tool
http://service1.symantec.com/SUPPORT/tsgeninfo.nsf/docid/2005033108162039

Mcafee Removal Tool
http://majorgeeks.com/McAfee_Consumer_Product_Removal_Tool_d5420.html
http://service.mcafee.com/FAQDocument.aspx?id=TS100507


Microsoft has a free program that I have heard good things about, give it a try and if you dont like it than uninstall it, its a free program

http://www.microsoft.com/en-us/security_essentials/default.aspx



If you dont want to try it than I would pick Avast over AVG


Malwarebytes is the free version, you can upgrade to the Pro version very reasonably, the Pro version includes a protection moduale that will block and warn you if you stray into a bad site. I have it on 3 of my systems


Post back when your done and let me know how its going
 
AV Security

Hey!

Sorry for the late reply. So I removed McAfee and Norton's from my computer using Programs and Features and then downloading their respective removal tools and running them.

I decided to take your advice and go with Avast over AVG. I checked out Microsoft Essentials but I had more confidence in Avast from hearing about it from others. After downloading, I immediately updated the database. So far I am very happy with it, but I guess it really depends on whether I experience another malware situation or not and how it responds to it.

I tried to upgrade MBAM to the "Pro" version, but I think it costs and I'll have to wait until I can afford to pay for it before I get it. It'll definitely be something I will consider though.

Aside from that I don't have many other problems aside from the sluggishness of my computer. If you have any tips for that it would be greatly appreciated, but I've probably exhausted your help already. Thank you again for all your advice to help me and everyone else on the forum.

Please let me know if there is anything else that you need?
 
Hi,

Not a problem with questions, thats why where here.

Combofix replaced a corrupted file that was infected and had to do with your computer booting up. Try this, drag TDSSKiller to the trash and lets get a new copy and run it, with what CF fixed it may run now


Please download TDSSKiller.zip
  • Extract it to your desktop
  • Double click TDSSKiller.exe
  • Press Start Scan
    • Only if Malicious objects are found then ensure Cure is selected
    • Then click Continue > Reboot now
  • Copy and paste the log in your next reply
    • A copy of the log will be saved automatically to the root of the drive (typically C:\)



If it still gives you problems try running it in safemode
To Enter Safemode
  • Go to Start> Shut off your Computer> Restart
  • As the computer starts to boot-up, Tap the F8 KEY somewhat rapidly,
    this will bring up a menu.
  • Use the Up and Down Arrow Keys to scroll up to Safemode
  • Then press the Enter Key on your Keyboard
Tutorial if you need it How to boot into Safemode
 
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