Can't access email

[Jimj123]

Recently installed Spybot and went thru all immunization steps. Now I can no longer log onto my "excite.com" email account. As a first time user I am going round and round trying to figure out how to get Spybot to allow me to log on to this account. Any thoughts. Help and THanks!

 

[spybotsandra]

Hello,

Please open the Tools menu in your Internet Explorer and choose 'Spybot - Search Destroy Configuration'.
There you will find a drop down menu where you should select "Ask for blocking confirmation". (3rd picture)
If you want to visit a blocked website choose "Allow". Hope this solves the problem.
If this doesn't work please run Spybot-S&D and select "Spybot-S&D" --> "Immunize" in the navigation bar on the left. Please hit "Undo".
Then run Spybot - Search & Destroy and switch to the Advanced mode via the menu item Mode.
Now select 'Tools' - 'Resident' from the navigation bar on the left.
Please untick the checkbox in front of the 'SdHelper'.

But Warning: now the bad downloads won't be blocked any longer! Maybe you have to restart your computer now. Then try again to open your favourite pages. Don't forget to "immunize" again after visiting that page.

Best regards
Sandra
Team Spybot