Encryption from CryptoWall Stole My Pics

[Teachable]

Hi there and thank you ahead of time for all your help and attention. This s my first thread post so I hope I have it in the right place. I have submitted an email to Tech Support the Spybot page but thought I would put the problem out there in the case someone might be able to jump on it right away as I have not heard from them yet. It is called HELP_DECRYPT.PNG and it hit Windows Live Photo Gallery and locked up all my pictures and told me I could not get them unless I contacted them for the key. I thought I might be able to restore the system to an earlier date but did not want to do that until I found out if it would work. Is anyone familiar with such a thing and have some idea on what to do?

Thank you and have a blessed evening!
Teachable

 

[tashi]

Hello Teachable, :greeting:

I thought I might be able to restore the system to an earlier date but did not want to do that until I found out if it would work. Is anyone familiar with such a thing and have some idea on what to do?

Afraid that won't work if the computer is infected by malware-ransomeware.

For someone to take a look at the system in the Malware Removal Forum please start a new topic there after reading that forum's FAQ which also includes instructions in post #2 on how to provide the logs from Farbar Recovery Scan Tool and aswMBR, which are the logs used in the preliminary analysis.

http://forums.spybot.info/showthread.php?t=288

Then a volunteer analyst will advise as soon as available.

Best regards.