I just joined here after reinstalling my Spybot Pro. I thought I would have to wait, but luckily, I found where I could put in my transaction number and my info came right up. My computer crashed big time 4 days ago. It has taken until today to get it back up and running. I still need to reinstall some things but didn't want to do it until I got my Spybot in. It is actually running a scan now. I have been using Spybot for nearly 40 years. Used the free version and then got the Professional version.